1015644: Add Troubleshooting page for document fails to load with 404 error#2439
1015644: Add Troubleshooting page for document fails to load with 404 error#2439Sujitha2610 wants to merge 8 commits intodevelopmentfrom
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…ocument-processing-docs into 1015644-DocEditor-troubleshooting
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| title: Document Loading Issue with 404 Error in Docx Editor | Syncfusion | |||
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Product name must be " DOCX Editor. Make sure to use this casing
Avoid caps for each words
Refer "how to " sections title and use like that format
"in React Document editor | Syncfusion"
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| # Document Loading Issue with 404 Error |
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We have to use different headings for each file, so maintain platform name in H1 -- refer existing UG
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| ## Root cause | ||
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| The issue occurs because the application is using an old Document Editor service URL which no longer valid |
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Modify this page targeting all reason for this problem, even though if customer used his own Web API
Reasons:
- WebService not active
- Invalid url For. ex. slash missed at end
- Old service url.
| The issue occurs because the application is using an old Document Editor service URL which no longer valid | ||
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| ## Solution | ||
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Soltuions:
- From v31.X latest url is ...
- Check WebSerive is active if you are using your side hosted
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| # Document Loading Issue with 404 Error | ||
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| If document loading fails and you see a 404 error in the browser console, the application is likely pointing to an old Document Editor web service URL. Starting with v31.x.x the Document Editor Web Service was split into a separate hosted service and older public service endpoints were discontinued. Applications that continue to use the previous `serviceUrl` will be unable to load documents or perform [`operations which require server side interaction`](https://help.syncfusion.com/document-processing/word/word-processor/javascript-es5/web-services-overview#which-operations-require-server-side-interaction). |
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Just convey as line and tell may be due to below reasons.
Add reasons as separate heading (we can increase reasons, solution in future)
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Add Troubleshooting page for document fails to load with 404 error