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2 changes: 1 addition & 1 deletion docs.json
Original file line number Diff line number Diff line change
Expand Up @@ -119,7 +119,7 @@
"navbar": {
"links": [
{
"label": "Support",
"label": "Community",
"href": "https://www.iroh.computer/discord"
},
{
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2 changes: 1 addition & 1 deletion iroh-services/metrics/endpoint.mdx
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Expand Up @@ -30,7 +30,7 @@ analyze historical data and identify trends over time, which can be crucial for
long-term performance optimization and troubleshooting.

Please refer to the pricing page for more details on plan features
and benefits. [Contact us](mailto:contact@n0.computer) if you have any questions about upgrading your plan.
and benefits. [Contact us](mailto:support@iroh.computer) if you have any questions about upgrading your plan.

## Glossary

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2 changes: 1 addition & 1 deletion iroh-services/metrics/how-it-works.mdx
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Expand Up @@ -33,4 +33,4 @@ Endpoint level metrics are only available on Pro and Enterprise. For projects on
these plans, the amount of endpoint-level raw data retained is calculated on
your purchased metrics package. There is a rolling lookback window for metrics
retention that is based on your metrics package. [Contact
us](mailto:hello@n0.computer) if you need more custom support.
us](mailto:support@iroh.computer) if you need more custom support.
6 changes: 3 additions & 3 deletions iroh-services/relays/managed.mdx
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Expand Up @@ -16,8 +16,8 @@ platform, and then add it to your rust client endpoint configuration.
- **Isolation**: Maintain full control over your cloud infrastructure and scaling properties, with no noisy neighbors.
- **Version locking**: Ensure compatibility by locking to specific iroh versions or enable blue/green deployments.
- **Multi-Region & Multi-Cloud Support**: Enhance reliability and performance by deploying relays across various regions and cloud providers.
- **On-prem**: Deploy relays within your own data centers or private clouds for enhanced security and compliance. Please [contact us](mailto:hello@n0.computer) for more information.
- **Custom SLAs**: Tailor service level agreements to meet your specific business needs. Please [contact us](mailto:hello@n0.computer) for more information.
- **On-prem**: Deploy relays within your own data centers or private clouds for enhanced security and compliance. Please [contact us](mailto:support@iroh.computer) for more information.
- **Custom SLAs**: Tailor service level agreements to meet your specific business needs. Please [contact us](mailto:support@iroh.computer) for more information.

## Configuration

Expand Down Expand Up @@ -48,7 +48,7 @@ becomes unreachable, your endpoints can still connect through the other relay.

Each relay can handle up to 10,000 concurrent connections, so for larger scale
deployments, you may need to set up multiple relays in each region or [contact
us to increase the size of your relays](mailto:hello@n0.computer).
us to increase the size of your relays](mailto:support@iroh.computer).

## Support policy

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14 changes: 7 additions & 7 deletions iroh-services/support.mdx
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Expand Up @@ -3,16 +3,16 @@ title: "Support"
description: "Get help from the n0 computer team"
---

If you're running into issues, the best place to reach out is on [discord](https://iroh.computer/discord).
## Discord

If you're running into issues, the best place to reach out is on [discord](https://iroh.computer/discord). The community and n0 team are active and happy to help.

### Shipping quality software is hard.
## Support Tickets

Much worse if you need to connect devices directly. You’ll have to hire at least one distributed systems engineer, they’ll pull & configure a library for you, throw a dart at a pile of whitepapers, and hope they’ve chosen the right techniques. If you’re lucky the first version will land after 6 months of work. When it finally does ship, the bug reports start.
On the **Pro** and **Enterprise** plans, you can open support tickets by emailing [support@iroh.computer](mailto:support@iroh.computer). Our team will triage and respond to your issue directly.

“doesn’t work on hotel wifi”, “laggy”, “my phone is hot”. Users say kind things in interviews, but things are not clicking. Your networking engineer is now a networking team, the project is 8 months behind schedule, three quarters of your innovation budget is spent, and your vision of building something with real user benefits is starting to slip.
### SLA Response Times

It doesn’t have to be this way. The [n0.computer](https://n0.computer) team can get you out of the food, water, & shelter phase. We can get you up & running in weeks, with the tools to scale, so you can focus on delivering meaningful software.
Guaranteed response times are available on the **Enterprise** plan. Enterprise SLAs ensure your team gets timely responses based on issue severity.

For uptime SLAs or professional services & support inquiries, [read
more about enterprise support](https://iroh.computer/services/support) or [book a meeting](https://n0.computer/n0ps/) with our team.
For uptime SLAs or professional services & support inquiries, [read more about enterprise support](https://iroh.computer/services/support) or [book a meeting](https://n0.computer/n0ps/) with our team.
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