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28 changes: 23 additions & 5 deletions content/en/kanvas/designer/comments/index.md
Original file line number Diff line number Diff line change
Expand Up @@ -201,11 +201,13 @@ Each time that a new comment is made in a design, remark placed into existing co
<figcaption>Example email notification received when design comment is made.</figcaption>
</figure>

As the owner of a design, you will recieve notification each time a comment is made in your design. Tag other users and have them receive notificaiton of your comment by mentioning their username with the `@` symbol.
As the owner of a design, you will receive notification each time a comment is made in your design.

Tag other users and have them receive notification of your comment by mentioning their username with the `@` symbol.

All users participating in a comment will be notified as new remarks are added in a comment thread.

As new comments are added into the your design, collaborators (other users) with which you have shared the design, will not receive notification unless they are tagged in that comment.
As new comments are added into your design, collaborators (other users) with which you have shared the design, will not receive notification unless they are tagged in that comment.

### Enable Email Notifications

Expand All @@ -220,12 +222,23 @@ Customize your notification preferences to mute email notifications for comments
<figcaption>Example of comments in Designer</figcaption>
</figure>

{{< alert type="info" title="Thread-level Muting Behavior">}}
Muting a comment thread applies to participants in that thread.

Design owners will continue to receive notifications for all activity within their design.
{{< /alert >}}

You can also manage all your comment notification settings centrally through the **Cloud -> Account -> [Preference](https://docs.layer5.io/cloud/identity/users/notification-preferences/)**.

<figure>
<img src="./comment-cloud-manage.png" alt="Manage comment notifications in the Cloud Portal" style="width:auto">
<figcaption>Manage all comment notifications centrally in the Cloud</figcaption>
</figure>
{{< alert type="info" title="Global Notification Preferences">}}
Notification preferences set in Cloud apply across all designs.

Disabling notifications using preferences will stop email notifications for both owners and collaborators.
{{< /alert >}}

#### What Muting Affects

Expand All @@ -235,15 +248,20 @@ You can also manage all your comment notification settings centrally through the
#### What Muting Doesn't Affect

- **Mentions in Other Designs:** You'll still be notified if someone mentions you in new or existing comment threads on other designs in your portfolio.
- **New Comment Threads:** Muting only applies to the specific comment thread it's activated on. New threads on the same design will trigger notifications as usual.
- **New Comment Threads:** Muting applies only to the specific thread where it is activated.

New threads on the same design follow standard notification behavior:

- Design owners receive notifications for all comment activity
- Users receive notifications only if they are participants in the thread or are explicitly mentioned

{{< alert title="Muted Notifcations Reminder">}}
{{< alert title="Muted Notifications Reminder">}}

- While email alerts are muted, you can still access and view all comments on the design at any time.
- You'll never miss an important mention, as notifications for mentions outside the muted thread remain active.
{{< /alert >}}

{{< alert type="info" title="Missed Notifcations">}}
{{< alert type="info" title="Missed Notifications">}}
Kanvas does not track the read or unread status of messages inside comment threads for each user. If a user is mentioned, but misses the notification, they might not become aware of the comment until they receive a new notification for another comment in that conversation.
{{< /alert >}}

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