docs: Add previous_ticket_state_id to Ticket schema (Unstable)#388
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salmanbshah merged 1 commit intomainfrom Mar 6, 2026
Merged
docs: Add previous_ticket_state_id to Ticket schema (Unstable)#388salmanbshah merged 1 commit intomainfrom
salmanbshah merged 1 commit intomainfrom
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Add previous_ticket_state_id field to Ticket response schema: - Property definition in ticket schema - Example value in response example - Nullable string type (null when no state change history) - Available in Unstable version only Related to: intercom/intercom#474982 Co-Authored-By: Claude Sonnet 4.5 (1M context) <noreply@anthropic.com>
VedranZoricic
approved these changes
Feb 26, 2026
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Add
previous_ticket_state_idfield to Ticket response in Unstable API version.Changes
ticketschema (line 22851-22857)string(nullable)Related
Implementation PR: https://github.com/intercom/intercom/pull/474982
Customer Use Case
Preply requested this field for tracking ticket state transitions programmatically for reporting and compliance purposes.
Availability
Intercom-Version: Unstableheader@team-data-foundations for review
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