Skip to content

Update contacting-cloudflare-support.mdx - Live chat support section #28444

New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

Sign up for GitHub

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

Merged
marciocloudflare merged 2 commits into from
Feb 20, 2026
+11 −12
Merged

Update contacting-cloudflare-support.mdx - Live chat support section #28444

Changes from all commits
Commits
Show all changes
2 commits
Select commit Hold shift + click to select a range
653774b
Update contacting-cloudflare-support.mdx - Live chat support section
pierre-nicolas-cloudflare Feb 19, 2026
1932882
Apply suggestions from code review
pierre-nicolas-cloudflare Feb 20, 2026
File filter

Filter by extension

Filter by extension
Conversations
Failed to load comments.
Loading
Jump to
Jump to file
Failed to load files.
Loading
Diff view
Diff view
23 changes: 11 additions & 12 deletions src/content/docs/support/contacting-cloudflare-support.mdx
View file
Open in desktop
Original file line number Diff line number Diff line change
@@ -1,6 +1,6 @@
---
pcx_content_type: troubleshooting
source: https://support.cloudflare.com/hc/en-us/articles/200172476-Contacting-Cloudflare-Support

Check warning on line 3 in src/content/docs/support/contacting-cloudflare-support.mdx

View workflow job for this annotation

GitHub Actions / Semgrep

semgrep.style-guide-potential-date-year 

Potential year found. Documentation should strive to represent universal truth, not something time-bound. (add [skip style guide checks] to commit message to skip)
title: Contacting Cloudflare Support
description: Learn how to contact Cloudflare Support via community, chat, or phone. Get help with issues, verify identity, and understand SLAs for different plans.
sidebar:
Expand Down Expand Up @@ -175,18 +175,17 @@

## Live chat support

You can also use the **live chat** (Business and Enterprise plans, only) to ask specific questions that don’t require a lot of technical investigation:

1. Log in to your **Cloudflare dashboard** and select the **account** you need assistance with.
2. Access the **Live Chat** based on your plan type:
* **Enterprise Customers**: Click the **Chat icon** in the bottom right corner of the screen to open the Cloudflare Chat widget immediately.
* **Business Plan Customers**:
* In the Cloudflare dashboard, go to the **Support** page and select the account you require assistance for.
<LinkButton href="https://dash.cloudflare.com/?to=/:account/support" icon="external">Go to Support</LinkButton>
* Click on the **Technical Support** tile followed by **Chat with an agent**.
* Fill-out the required form to start a Chat session.

The Cloudflare Chat widget will open, send an initial message describing your problem to start chatting with an agent.
Available for Business and Enterprise plans only. Use **live chat** for quick questions that do not require deep technical investigation:

1. In the Cloudflare dashboard, go to the **Support** page and select the account you require assistance for.

<LinkButton href="https://dash.cloudflare.com/?to=/:account/support" icon="external">Go to Support</LinkButton>

2. Select **Technical Support** tile > **Chat with an agent**.
* **Business plans**: Complete the support form and select **Start Live Chat**. The widget will open automatically, pre-filled with your details.
* **Enterprise plans**: The chat widget will open immediately. Enter a brief description of your problem to begin.

3. Wait for an agent to join the conversation. Response times may vary based on current chat volume.

---

Expand Down
Loading