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fix(chatwoot): keep contact when Chatwoot update fails #7

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Merged
wahyuwidgetworks merged 2 commits into from
Dec 4, 2025
Merged

fix(chatwoot): keep contact when Chatwoot update fails #7

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5214085
fix(chatwoot): fallback when contact update fails
wahyuwidgetworks Dec 4, 2025
e72ca33
chore(chatwoot): type updateContact return
wahyuwidgetworks Dec 4, 2025
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1 change: 1 addition & 0 deletions CHANGELOG.md
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Original file line number Diff line number Diff line change
Expand Up @@ -6,6 +6,7 @@
* [WIDGET-WORKS] Guard `messages.update` cache cleanup with a derived key and optional `MESSAGE_UPDATE_CACHE_DELETE_DISABLED` flag to prevent cache.delete crash-loops.
* [WIDGET-WORKS] Save messages before Chatwoot sync in `/message/sendText` to avoid missing `chatwootMessageId` and log async sync failures.
* [WIDGET-WORKS] Skip Chatwoot sync in `messages.upsert` when a message key already has `chatwootMessageId` (handles Chatwoot automation echoes/duplicates).
* [WIDGET-WORKS] Avoid dropping group conversations when Chatwoot `updateContact` fails by logging the error and continuing with the existing contact.


### Features
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12 changes: 10 additions & 2 deletions src/api/integrations/chatbot/chatwoot/services/chatwoot.service.ts
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Original file line number Diff line number Diff line change
Expand Up @@ -348,7 +348,7 @@ export class ChatwootService {
}
}

public async updateContact(instance: InstanceDto, id: number, data: any) {
public async updateContact(instance: InstanceDto, id: number, data: any): Promise<any> {
const client = await this.clientCw(instance);

if (!client) {
Expand All @@ -370,6 +370,7 @@ export class ChatwootService {

return contact;
} catch (error) {
this.logger.error(`[WIDGET-WORKS] updateContact failed: ${error?.message || error}`);
return null;
}
}
Expand Down Expand Up @@ -712,11 +713,18 @@ export class ChatwootService {
this.logger.verbose(`Picture needs update: ${pictureNeedsUpdate}`);
this.logger.verbose(`Name needs update: ${nameNeedsUpdate}`);
if (pictureNeedsUpdate || nameNeedsUpdate) {
contact = await this.updateContact(instance, contact.id, {
const updatedContact = await this.updateContact(instance, contact.id, {
...(nameNeedsUpdate && { name: nameContact }),
...(waProfilePictureFile === '' && { avatar: null }),
...(pictureNeedsUpdate && { avatar_url: picture_url?.profilePictureUrl }),
});

// [WIDGET-WORKS] Avoid nulling the contact when updateContact fails; keep existing contact to continue sync.
if (updatedContact) {
contact = updatedContact;
} else {
this.logger.warn('[WIDGET-WORKS] Failed to update contact; continuing with existing contact');
}
}
}
} else {
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