Licensed User Count by Role Using GlideAggregate#2495
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sanjaykumar3sn wants to merge 12 commits intoServiceNowDevProgram:mainfrom
Closed
Licensed User Count by Role Using GlideAggregate#2495sanjaykumar3sn wants to merge 12 commits intoServiceNowDevProgram:mainfrom
sanjaykumar3sn wants to merge 12 commits intoServiceNowDevProgram:mainfrom
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This script calculates the SLA breach percentage for each assignment group based on closed incidents in ServiceNow. It leverages GlideAggregate to count both total SLAs and breached SLAs efficiently, providing key SLA performance insights.
sanjaykumar3sn
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Oct 25, 2025
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All changes are appropriate
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PR Description:
This script efficiently calculates how many users are assigned to key licensed roles such as admin, itil, sys_approver, and business_stakeholder.
By leveraging GlideAggregate, it runs entirely at the database layer, ensuring quick and accurate results for license and compliance reporting.
Pull Request Checklist
Overview
Code Quality
Repository Structure Compliance
Core ServiceNow APIs/Server-Side Components/Client-Side Components/Modern Development/Integration/Specialized Areas/Documentation
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