Duplicate Incident Detection and Creation Inbound Action

[mitalizope]

PR Description:

Inbound action that detects duplicate incidents from incoming emails. Updates existing incidents if a duplicate is found, or creates a new incident if no match exists.

Key Features:

• Checks active incidents by short description.
• Updates work notes for duplicates.
• Creates a new incident only when no duplicate exists.

Pull Request Checklist

Overview

• Put an x inside of the square brackets to check each item.
• I have read and understood the CONTRIBUTING.md guidelines
• My pull request has a descriptive title that accurately reflects the changes and the description has been filled in above.
• I've included only files relevant to the changes described in the PR title and description
• I've created a new branch in my forked repository for this contribution

Code Quality

• My code is relevant to ServiceNow developers
• My code snippets expand meaningfully on official ServiceNow documentation (if applicable)
• I've disclosed use of ES2021 features (if applicable)
• I've tested my code snippets in a ServiceNow environment (where possible)

Repository Structure Compliance

• I've placed my code snippet(s) in one of the required top-level categories:
  • Core ServiceNow APIs/
  • Server-Side Components/
  • Client-Side Components/
  • Modern Development/
  • Integration/
  • Specialized Areas/
• I've used appropriate sub-categories within the top-level categories
• Each code snippet has its own folder with a descriptive name

Documentation

• I've included a README.md file for each code snippet
• The README.md includes:
  • Description of the code snippet functionality
  • Usage instructions or examples
  • Any prerequisites or dependencies
  • (Optional) Screenshots or diagrams if helpful

Restrictions

• My PR does not include XML exports of ServiceNow records
• My PR does not contain sensitive information (passwords, API keys, tokens)
• My PR does not include changes that fall outside the described scope

[ravichandra1998g]

Hello @mitalizope
Thank you for your contribution. However, it seems that the file changes in this Pull Request are incorrect or invalid. There are no files at all

Please review the files you have changed/added and ensure that all modifications are correct, valid, and align with the project’s goals and guidelines.
A valid PR should contain a script file and a Readme file.

Closing this for now. Once you make additional changes, feel free to re-open this Pull Request or create a new one