Find Similar Tickets without using NLP or AI#2356
Merged
ravichandra1998g merged 2 commits intoServiceNowDevProgram:mainfrom Oct 21, 2025
Merged
Find Similar Tickets without using NLP or AI#2356ravichandra1998g merged 2 commits intoServiceNowDevProgram:mainfrom
ravichandra1998g merged 2 commits intoServiceNowDevProgram:mainfrom
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This script helps the users to find tickets that have similar ticket descriptions and short descriptions and score as per their matched content which can be utilised in reports to see how many tickets are having similarities and further take necessary actions like creating a problem ticket with these details.
ravichandra1998g
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Oct 21, 2025
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looks good to me
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Core ServiceNow APIs/Server-Side Components/Client-Side Components/Modern Development/Integration/Specialized Areas/Documentation
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