Auto Create Incident from Case Reply Email - Inbound Action

[mitalizope]

PR Description:

This pull request adds a new inbound email action that automatically creates an incident record when a customer replies to a case email containing predefined issue keywords (e.g., outage, crash, error, not working).

Details
⦁ Scans both email subject and body for trigger keywords.
⦁ Creates an incident record linked to the case as its parent.
⦁ Inherits caller and CI details from the case.
⦁ Updates work notes on both case and incident for traceability.

Pull Request Checklist

Overview

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• I have read and understood the CONTRIBUTING.md guidelines
• My pull request has a descriptive title that accurately reflects the changes and the description has been filled in above.
• I've included only files relevant to the changes described in the PR title and description
• I've created a new branch in my forked repository for this contribution

Code Quality

• My code is relevant to ServiceNow developers
• My code snippets expand meaningfully on official ServiceNow documentation (if applicable)
• I've disclosed use of ES2021 features (if applicable)
• I've tested my code snippets in a ServiceNow environment (where possible)

Repository Structure Compliance

• I've placed my code snippet(s) in one of the required top-level categories:
  • Core ServiceNow APIs/
  • Server-Side Components/
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Documentation

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Restrictions

• My PR does not include XML exports of ServiceNow records
• My PR does not contain sensitive information (passwords, API keys, tokens)
• My PR does not include changes that fall outside the described scope

[ravichandra1998g]

looks good to me. Thank you