UserManagement

Server-Side Components/Script Includes/README.md

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+# Department Filter – Show Only Users from Same Department
+
+This Script Include is configured to filter users based on the department of the currently logged-in user.
+
+It can be used in a **Reference Qualifier** to ensure that the Caller (or any user reference field) displays only users belonging to the same department as the logged-in user.
+
+### 📘 Table
+- `sys_user` (to fetch users)
+- Used for reference fields such as `caller_id` in `incident`
+
+### ⚙️ Script Include Overview
+- Name: `getSameDeptUsers`
+- Function: `getSameDept()`
+- Logic: Fetches all users whose `department` matches that of the current logged-in user.

Server-Side Components/Script Includes/userManagement/README.md

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+ Filter Users by Department
+
+ Overview
+This Script Include returns users whose department is the same as the currently logged-in user’s department.  
+It can be used to filter the Caller field or any user reference field to show only users from the same department.

Server-Side Components/Script Includes/userManagement/userManagement

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+var getSameDeptUsers = Class.create();
+getSameDeptUsers.prototype = {
+    initialize: function() {},
+    getSameDept: function() {
+        var user = gs.getUser().getDepartmentID();
+        var d = new GlideRecord('sys_user');
+        d.addQuery('department', user);
+        d.query();
+
+        var str = "";
+        while (d.next()) {
+            str = str + "," + d.sys_id;
+        }
+        return 'sys_idIN' + str;
+
+    },
+
+    type: 'getSameDeptUsers'
+};