Updated Ulaction.js: Added modal function to edit last Work Notes or Comments#1864
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Shweyy123 wants to merge 3 commits intoServiceNowDevProgram:mainfrom
Shweyy123:Hactoberfest-2025(2nd-Pull-Request)
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Updated Ulaction.js: Added modal function to edit last Work Notes or Comments#1864Shweyy123 wants to merge 3 commits intoServiceNowDevProgram:mainfrom Shweyy123:Hactoberfest-2025(2nd-Pull-Request)
Shweyy123 wants to merge 3 commits intoServiceNowDevProgram:mainfrom
Shweyy123:Hactoberfest-2025(2nd-Pull-Request)
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Thank you for your contribution. However, this submission is not relevant to this repository. We encourage contributors to review the project's objectives and guidelines (see the README.md and CONTRIBUTING.md files) before submitting pull requests. Closing this for now. Once you make additional changes, feel free to re-open this Pull Request or create a new one. |
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This client-side function, openEditLastCommentModal(), enhances the Incident form experience by allowing users to edit the most recent Work Notes or Additional Comments directly from a modal dialog—without leaving the form.
It uses the GlideModal API to launch a UI Macro (edit_worknotes_comments_inc) and passes the current incident’s sys_id to pre-load relevant data. This interaction is triggered by a UI Action configured as a form button (Client: true, Form Button: true), enabling quick and intuitive editing for agents.
This approach improves communication accuracy and speeds up ticket updates by avoiding full page reloads or manual comment searches.