JSON Mapping for Incident Creation#1858
Merged
ravichandra1998g merged 1 commit intoServiceNowDevProgram:mainfrom Oct 6, 2025
Merged
JSON Mapping for Incident Creation#1858ravichandra1998g merged 1 commit intoServiceNowDevProgram:mainfrom
ravichandra1998g merged 1 commit intoServiceNowDevProgram:mainfrom
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PR Description:
JSON Mapping for Incident Creation
When we got the JSON payload (Object/Array of Object) for Incident creation with dynamic fields. You need a reusable script to create an Incident without hardcoding fields.
##Example
`// Usage with a single object
var singlePayload = '{"short_description":"System Down","caller_id":"durgesh1@example.com","priority":1,"assignment_group":"IT Support"}';
createIncidentsFromJSON(singlePayload);
// Usage with an array of objects
var arrayPayload = '[{"short_description":"System Down","caller_id":"durgesh2@example.com","priority":1,"assignment_group":"IT Support"}, {"short_description":"Email Issue","caller_id":"durgesh3@example.com","priority":2,"assignment_group":"IT Support"}]';
createIncidentsFromJSON(arrayPayload);'
Pull Request Checklist
Overview
Code Quality
Repository Structure Compliance
Core ServiceNow APIs/Server-Side Components/Client-Side Components/Modern Development/Integration/Specialized Areas/Documentation
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