Updated Ulaction.js: Added modal function to edit last Work Notes or Comments#1856
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Shweyy123 wants to merge 2 commits intoServiceNowDevProgram:mainfrom
Shweyy123:Hactoberfest-2025(2nd-Pull-Request)
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Updated Ulaction.js: Added modal function to edit last Work Notes or Comments#1856Shweyy123 wants to merge 2 commits intoServiceNowDevProgram:mainfrom Shweyy123:Hactoberfest-2025(2nd-Pull-Request)
Shweyy123 wants to merge 2 commits intoServiceNowDevProgram:mainfrom
Shweyy123:Hactoberfest-2025(2nd-Pull-Request)
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ravichandra1998g
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ravichandra1998g
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Hello @Shweyy123
As per the guidelines, please add a README file as well. It should provide more details about the use case and the code you’ve written.
Closing this PR for now. Kindly reopen or create a new PR after making the changes.
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README.md
📌 Description
This client-side function, openEditLastCommentModal(), enhances the Incident form experience by allowing users to edit the most recent Work Notes or Additional Comments directly from a modal dialog—without leaving the form.
It uses the GlideModal API to launch a UI Macro (edit_worknotes_comments_inc) and passes the current incident’s sys_id to pre-load relevant data. This interaction is triggered by a UI Action configured as a form button (Client: true, Form Button: true), enabling quick and intuitive editing for agents.
This approach improves communication accuracy and speeds up ticket updates by avoiding full page reloads or manual comment searches.