Updated code.js for incident tagging logic to track caller-driven comment updates#1844
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Shweyy123 wants to merge 1 commit intoServiceNowDevProgram:mainfrom
Shweyy123:Hactoberfest-2025(4th-Pull-Request)
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Updated code.js for incident tagging logic to track caller-driven comment updates#1844Shweyy123 wants to merge 1 commit intoServiceNowDevProgram:mainfrom Shweyy123:Hactoberfest-2025(4th-Pull-Request)
Shweyy123 wants to merge 1 commit intoServiceNowDevProgram:mainfrom
Shweyy123:Hactoberfest-2025(4th-Pull-Request)
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Thank you for your contribution. However, it doesn’t comply with our contributing guidelines. As a reminder, the general requirements (as outlined in the CONTRIBUTING.md file) are the following: follow the folder+subfolder+snippetfolder guidelines and include a readme.md file explaining what the code snippet does. Review your contribution against the guidelines and make the necessary adjustments. Closing this for now. Once you make additional changes, feel free to re-open this Pull Request or create a new one. |
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Added a Business Rule that automatically adds a tag (label_entry) to the incident record if the Additional Comments were updated by the caller. If someone else updates the record (e.g., a fulfiller), the tag is removed. This logic helps highlight caller-initiated updates and supports better triage and reporting of caller engagement.