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Feature Description: Enhanced Approval Widget This update introduces an enhanced user interface and functionality to the standard Service Portal approval widget, addressing a common gap in the Out-of-the-Box (OOTB) experience. Key Features and Improvements: Mandatory Rejection Reason: Added a mechanism to prompt the approver to enter a reason when rejecting an approval record directly from the portal. Ensures better auditing and accountability for rejection decisions. "Request More Information" Functionality: Introduced a dedicated "More Info" button on each approval line and a corresponding modal. Allows approvers to easily rollback the approval record, add comments detailing the required information, and send it back to the requester/fulfiller. Modernized Interface: Implemented custom CSS styling for a cleaner and more consistent visual presentation.
Enhanced UI Page Description I've developed a UI page (or custom form) designed to streamline the process of granting user access. When a user clicks a button, a form appears that collects the necessary information for the access request. Form Elements: Multiline Text Area: For the user to enter a detailed justification or description of the access needed. User Picker (or Select User field): To specify the individual who requires the access. Category Selector: A dropdown or selection field to define the type or level of access being requested. Submission Action: When the user submits the form, a new record is automatically created to process and track the access grant.
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two page desing added |
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Core ServiceNow APIs/Server-Side Components/Client-Side Components/Modern Development/Integration/Specialized Areas/Documentation
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