Business Rule: Add Work Notes for Related Change Requests by CI#1707
Merged
ivan-betev merged 2 commits intoServiceNowDevProgram:mainfrom Oct 2, 2025
Merged
Business Rule: Add Work Notes for Related Change Requests by CI#1707ivan-betev merged 2 commits intoServiceNowDevProgram:mainfrom
ivan-betev merged 2 commits intoServiceNowDevProgram:mainfrom
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This Business Rule checks for Change Requests linked to the same Configuration Item (CI) whenever an Incident is created or updated. If any active CRs are found (excluding Closed and Canceled), their numbers are added to the Incident’s work notes. This helps agents identify related changes quickly and avoid duplicate effort.
Contributor
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Thanks for the contribution. It looks good to me. However for the next one I'd suggest to be a bit more descriptive in the description. |
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PR Description:
This Business Rule automatically adds active Change Request numbers to an Incident's work notes if the Incident shares the same Configuration Item (CI).
It runs before Insert/Update on the Incident table and excludes Closed and Canceled CRs.
This helps service desk agents quickly identify related Change Requests and avoid duplicate efforts.
Pull Request Checklist
Overview
Code Quality
Repository Structure Compliance
Core ServiceNow APIs/Server-Side Components/Client-Side Components/Modern Development/Integration/Specialized Areas/Documentation
Restrictions