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Update providing own contact details and fix broken links #199

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Merged
stacey-budd merged 1 commit into from
Apr 8, 2026
Merged

Update providing own contact details and fix broken links #199

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6 changes: 3 additions & 3 deletions docs/pages/get-started/onboard-with-notify.md
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Original file line number Diff line number Diff line change
Expand Up @@ -93,9 +93,9 @@ In the form you'll be asked to:
heading='Confirm your use case'
text='You can only use NHS Notify if your organisation or service sends messages that are:

- [part of a campaign](/using-nhs-notify/campaigns)
- [triggered when something happens in your service](/using-nhs-notify/event-based-messaging)
- [sent directly on a one-to-one basis](/using-nhs-notify/direct-messaging)
- [part of a campaign](/about/campaigns)
- [triggered when something happens in your service](/about/event-based-messaging)
- [sent directly on a one-to-one basis](/about/direct-messaging)
'
%}

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9 changes: 6 additions & 3 deletions docs/pages/using-nhs-notify/tell-us-who-you-want-to-message.md
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Expand Up @@ -32,7 +32,10 @@ The onboarding team will give you an example CSV file on request.
<!--Use the format shown in the
<a href="https://digital.nhs.uk/developer/api-catalogue/nhs-notify" target="_blank">API documentation (opens in a new tab)</a>.-->

## Providing your own recipient contact details
## Providing your own contact details for recipients

If you need to use contact details that are not from PDS, you must make a formal request to NHS Notify.
Overriding contact details is only granted to specific use cases that provide compelling data to our onboarding team. NHS Notify will consult with relevant NHS England legal and clinical teams for approval.
If you need to use contact details that are not from PDS, you must ask NHS Notify for permission.

We only allow this in exceptional circumstances. We will check your request with our information governance, legal and clinical teams for approval.

You can only request to use these contact details for the recipient. You cannot use this to contact a proxy, carer, parent or anyone else on the recipient's behalf.
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