Add RUM events for Docs AI dashboard#35932
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brett0000FF merged 2 commits intomasterfrom Apr 13, 2026
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Add impression and conversation close events to enable reporting on chatbot adoption and engagement metrics.
brett0000FF
changed the title
The keyboard path in instantsearch.js was missing a source, defaulting to entry_button. Align with the click path.
onceLearner
approved these changes
Apr 13, 2026
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What does this PR do? What is the motivation?
Adds two new RUM events to the Docs AI conversational search chatbot to support more dashboard tracking adoption and engagement:
action: impression): fires once per page load when the chatbot UI renders, enabling "saw vs engaged" funnel analysis.action: conversation_close): fires when a user closes the chat after sending messages, capturingmessages_sentandresponses_receivedfor conversation depth metrics.These events complement the existing instrumentation (open, feedback, copy, source clicks, response latency) to provide the full picture for reporting.
Merge instructions
Merge readiness:
Additional notes
Existing events already cover thumbs up/down counts, entry points, source clicks, copy actions, and response latency. These two new events fill the gaps for impression tracking and session-level engagement.