Add support hours documentation to on-call routing rules#34589
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Add support hours documentation to on-call routing rules#34589
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Extends the on-call routing rules documentation with comprehensive coverage of the support hours feature, including: - New support hours section with overview and workflow explanation - Comparison table distinguishing support hours from time restrictions - Configuration guide with time zone and restriction window setup - Two practical examples (business hours, split shift coverage) - Updated best practices for protecting responders - Cross-reference in on-call overview page The support hours feature allows teams to snooze escalation policy notifications outside defined time windows while still creating Pages immediately for tracking purposes. Co-Authored-By: Claude Sonnet 4.5 <noreply@anthropic.com>
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Feb 13, 2026
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It's not clear where Routing Rules are supposed to be configured. It doesn't look like we mention it on the page. Could you please add some instructions to navigate and use these? I looked in the app, and it appears these are configured in a Team's settings?
Thanks!
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Extends the on-call routing rules documentation with comprehensive coverage of the support hours feature, including:
The support hours feature allows teams to snooze escalation policy notifications outside defined time windows while still creating Pages immediately for tracking purposes.
What does this PR do? What is the motivation?
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