From 8f7d1fb8153eeb2a7f9a95939f506519345f1b5d Mon Sep 17 00:00:00 2001 From: Sujitha Siva Date: Mon, 16 Mar 2026 18:46:42 +0530 Subject: [PATCH 1/6] 1015644: Updated troubleshooting page --- .../Document Loading Issue with 404 Error.md | 28 +++++++++++++++++++ .../Document Loading Issue with 404 Error.md | 28 +++++++++++++++++++ 2 files changed, 56 insertions(+) create mode 100644 Document-Processing/Word/Word-Processor/javascript-es5/troubleshooting/Document Loading Issue with 404 Error.md create mode 100644 Document-Processing/Word/Word-Processor/react/troubleshooting/Document Loading Issue with 404 Error.md diff --git a/Document-Processing/Word/Word-Processor/javascript-es5/troubleshooting/Document Loading Issue with 404 Error.md b/Document-Processing/Word/Word-Processor/javascript-es5/troubleshooting/Document Loading Issue with 404 Error.md new file mode 100644 index 0000000000..35eb988e59 --- /dev/null +++ b/Document-Processing/Word/Word-Processor/javascript-es5/troubleshooting/Document Loading Issue with 404 Error.md @@ -0,0 +1,28 @@ +# Document Loading Issue with 404 Error + +If document loading fails and you see a 404 error in the browser console, the application is likely pointing to an old or retired Document Editor web service URL. Starting with v31.x.x the Document Editor Web Service was split into a separate hosted service and older public service endpoints were discontinued. Applications that continue to use the previous `serviceUrl` will be unable to load documents or perform [`operations which require server side interaction`](https://help.syncfusion.com/document-processing/word/word-processor/javascript-es5/web-services-overview#which-operations-require-server-side-interaction). + +This issue occurs if you: + +1. Configuring the Document Editor `serviceUrl` to a old endpoint, for example: + + `https://ej2services.syncfusion.com/production/web-services/api/documenteditor/` + +2. Attempting to open a document and observing a 404 (Not Found) in the browser console. +3. Noticing failed network calls to Document Editor Web API endpoints such as `/Import`, `/SystemClipboard`, or `/SpellCheck`. + +## Root cause + +The issue occurs because the application is using an old Document Editor service URL which no longer valid + +## Solution + +Update the application to use the new hosted Document Editor Web Service URL introduced in v31.x.x. For example: + +```javascript +container.serviceUrl = 'https://document.syncfusion.com/web-services/docx-editor/api/documenteditor/'; +``` + +> Note: The hosted Web API link is provided for demonstration and evaluation only. For production use, host your own web service with the required server configuration. See the GitHub Web Service example or use the Docker image for deployment guidance. + +--- diff --git a/Document-Processing/Word/Word-Processor/react/troubleshooting/Document Loading Issue with 404 Error.md b/Document-Processing/Word/Word-Processor/react/troubleshooting/Document Loading Issue with 404 Error.md new file mode 100644 index 0000000000..35eb988e59 --- /dev/null +++ b/Document-Processing/Word/Word-Processor/react/troubleshooting/Document Loading Issue with 404 Error.md @@ -0,0 +1,28 @@ +# Document Loading Issue with 404 Error + +If document loading fails and you see a 404 error in the browser console, the application is likely pointing to an old or retired Document Editor web service URL. Starting with v31.x.x the Document Editor Web Service was split into a separate hosted service and older public service endpoints were discontinued. Applications that continue to use the previous `serviceUrl` will be unable to load documents or perform [`operations which require server side interaction`](https://help.syncfusion.com/document-processing/word/word-processor/javascript-es5/web-services-overview#which-operations-require-server-side-interaction). + +This issue occurs if you: + +1. Configuring the Document Editor `serviceUrl` to a old endpoint, for example: + + `https://ej2services.syncfusion.com/production/web-services/api/documenteditor/` + +2. Attempting to open a document and observing a 404 (Not Found) in the browser console. +3. Noticing failed network calls to Document Editor Web API endpoints such as `/Import`, `/SystemClipboard`, or `/SpellCheck`. + +## Root cause + +The issue occurs because the application is using an old Document Editor service URL which no longer valid + +## Solution + +Update the application to use the new hosted Document Editor Web Service URL introduced in v31.x.x. For example: + +```javascript +container.serviceUrl = 'https://document.syncfusion.com/web-services/docx-editor/api/documenteditor/'; +``` + +> Note: The hosted Web API link is provided for demonstration and evaluation only. For production use, host your own web service with the required server configuration. See the GitHub Web Service example or use the Docker image for deployment guidance. + +--- From 10eef338b582faadb3a2e3429dfecadac99d1afe Mon Sep 17 00:00:00 2001 From: Sujitha Siva Date: Tue, 17 Mar 2026 11:21:27 +0530 Subject: [PATCH 2/6] 1015644: Resolved CI failure and updated toc --- Document-Processing-toc.html | 10 ++++++++++ .../ej2-javascript-document-editor-toc.html | 5 +++++ ...r.md => document-loading-issue-with-404-error.md} | 12 +++++++++++- .../Word-Processor/react/document-editor-toc.html | 5 +++++ ...r.md => document-loading-issue-with-404-error.md} | 12 +++++++++++- 5 files changed, 42 insertions(+), 2 deletions(-) rename Document-Processing/Word/Word-Processor/javascript-es5/troubleshooting/{Document Loading Issue with 404 Error.md => document-loading-issue-with-404-error.md} (56%) rename Document-Processing/Word/Word-Processor/react/troubleshooting/{Document Loading Issue with 404 Error.md => document-loading-issue-with-404-error.md} (56%) diff --git a/Document-Processing-toc.html b/Document-Processing-toc.html index a33a4b3635..38119bf494 100644 --- a/Document-Processing-toc.html +++ b/Document-Processing-toc.html @@ -3841,6 +3841,11 @@
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      • diff --git a/Document-Processing/Word/Word-Processor/javascript-es5/troubleshooting/Document Loading Issue with 404 Error.md b/Document-Processing/Word/Word-Processor/javascript-es5/troubleshooting/document-loading-issue-with-404-error.md similarity index 56% rename from Document-Processing/Word/Word-Processor/javascript-es5/troubleshooting/Document Loading Issue with 404 Error.md rename to Document-Processing/Word/Word-Processor/javascript-es5/troubleshooting/document-loading-issue-with-404-error.md index 35eb988e59..4f81710c05 100644 --- a/Document-Processing/Word/Word-Processor/javascript-es5/troubleshooting/Document Loading Issue with 404 Error.md +++ b/Document-Processing/Word/Word-Processor/javascript-es5/troubleshooting/document-loading-issue-with-404-error.md @@ -1,6 +1,16 @@ +--- +layout: post +title: Document Loading Issue with 404 Error in Docx Editor | Syncfusion +description: Troubleshooting guide for 404 errors when loading documents due to old Document Editor service endpoints.. +control: document loading issue with 404 error +platform: document-processing +documentation: ug +domainurl: ##DomainURL## +--- + # Document Loading Issue with 404 Error -If document loading fails and you see a 404 error in the browser console, the application is likely pointing to an old or retired Document Editor web service URL. Starting with v31.x.x the Document Editor Web Service was split into a separate hosted service and older public service endpoints were discontinued. Applications that continue to use the previous `serviceUrl` will be unable to load documents or perform [`operations which require server side interaction`](https://help.syncfusion.com/document-processing/word/word-processor/javascript-es5/web-services-overview#which-operations-require-server-side-interaction). +If document loading fails and you see a 404 error in the browser console, the application is likely pointing to an old Document Editor web service URL. Starting with v31.x.x the Document Editor Web Service was split into a separate hosted service and older public service endpoints were discontinued. Applications that continue to use the previous `serviceUrl` will be unable to load documents or perform [`operations which require server side interaction`](https://help.syncfusion.com/document-processing/word/word-processor/javascript-es5/web-services-overview#which-operations-require-server-side-interaction). This issue occurs if you: diff --git a/Document-Processing/Word/Word-Processor/react/document-editor-toc.html b/Document-Processing/Word/Word-Processor/react/document-editor-toc.html index 6b5ded5413..c9c4d594da 100644 --- a/Document-Processing/Word/Word-Processor/react/document-editor-toc.html +++ b/Document-Processing/Word/Word-Processor/react/document-editor-toc.html @@ -126,6 +126,11 @@
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    • Unsupported Warning Message When Opening a Document
      • diff --git a/Document-Processing/Word/Word-Processor/react/troubleshooting/Document Loading Issue with 404 Error.md b/Document-Processing/Word/Word-Processor/react/troubleshooting/document-loading-issue-with-404-error.md similarity index 56% rename from Document-Processing/Word/Word-Processor/react/troubleshooting/Document Loading Issue with 404 Error.md rename to Document-Processing/Word/Word-Processor/react/troubleshooting/document-loading-issue-with-404-error.md index 35eb988e59..4f81710c05 100644 --- a/Document-Processing/Word/Word-Processor/react/troubleshooting/Document Loading Issue with 404 Error.md +++ b/Document-Processing/Word/Word-Processor/react/troubleshooting/document-loading-issue-with-404-error.md @@ -1,6 +1,16 @@ +--- +layout: post +title: Document Loading Issue with 404 Error in Docx Editor | Syncfusion +description: Troubleshooting guide for 404 errors when loading documents due to old Document Editor service endpoints.. +control: document loading issue with 404 error +platform: document-processing +documentation: ug +domainurl: ##DomainURL## +--- + # Document Loading Issue with 404 Error -If document loading fails and you see a 404 error in the browser console, the application is likely pointing to an old or retired Document Editor web service URL. Starting with v31.x.x the Document Editor Web Service was split into a separate hosted service and older public service endpoints were discontinued. Applications that continue to use the previous `serviceUrl` will be unable to load documents or perform [`operations which require server side interaction`](https://help.syncfusion.com/document-processing/word/word-processor/javascript-es5/web-services-overview#which-operations-require-server-side-interaction). +If document loading fails and you see a 404 error in the browser console, the application is likely pointing to an old Document Editor web service URL. Starting with v31.x.x the Document Editor Web Service was split into a separate hosted service and older public service endpoints were discontinued. Applications that continue to use the previous `serviceUrl` will be unable to load documents or perform [`operations which require server side interaction`](https://help.syncfusion.com/document-processing/word/word-processor/javascript-es5/web-services-overview#which-operations-require-server-side-interaction). This issue occurs if you: From 840ddfeb16715159b94b90130f6866fab9ca11fa Mon Sep 17 00:00:00 2001 From: Sujitha Siva Date: Tue, 17 Mar 2026 22:36:00 +0530 Subject: [PATCH 3/6] 1015644: Resolve CI Failure --- Document-Processing-toc.html | 2 +- .../Word/Word-Processor/react/document-editor-toc.html | 2 +- 2 files changed, 2 insertions(+), 2 deletions(-) diff --git a/Document-Processing-toc.html b/Document-Processing-toc.html index cd4de23b8d..7a504256cb 100644 --- a/Document-Processing-toc.html +++ b/Document-Processing-toc.html @@ -3850,7 +3850,7 @@
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    • Troubleshooting
    • FAQ From 5fbacdb557359a88eb410b1f52fcef2046abcb83 Mon Sep 17 00:00:00 2001 From: Sujitha Siva Date: Wed, 18 Mar 2026 19:33:40 +0530 Subject: [PATCH 4/6] 1015644: Updated review changes --- .../document-loading-issue-with-404-error.md | 37 +++++++++---------- .../document-loading-issue-with-404-error.md | 37 +++++++++---------- 2 files changed, 34 insertions(+), 40 deletions(-) diff --git a/Document-Processing/Word/Word-Processor/javascript-es5/troubleshooting/document-loading-issue-with-404-error.md b/Document-Processing/Word/Word-Processor/javascript-es5/troubleshooting/document-loading-issue-with-404-error.md index 4f81710c05..f308c7a82c 100644 --- a/Document-Processing/Word/Word-Processor/javascript-es5/troubleshooting/document-loading-issue-with-404-error.md +++ b/Document-Processing/Word/Word-Processor/javascript-es5/troubleshooting/document-loading-issue-with-404-error.md @@ -1,38 +1,35 @@ --- layout: post -title: Document Loading Issue with 404 Error in Docx Editor | Syncfusion -description: Troubleshooting guide for 404 errors when loading documents due to old Document Editor service endpoints.. -control: document loading issue with 404 error +title: Document loading issue in JavaScript(ES5) DOCX editor | Syncfusion +description: Document loading may fail with a 404 error if the Document Editor cannot reach a valid service URL, which may be due to the below reasons. +control: document loading issue with 404 error platform: document-processing documentation: ug domainurl: ##DomainURL## --- -# Document Loading Issue with 404 Error +# Document loading issue with 404 error in JavaScript(ES5) DOCX editor -If document loading fails and you see a 404 error in the browser console, the application is likely pointing to an old Document Editor web service URL. Starting with v31.x.x the Document Editor Web Service was split into a separate hosted service and older public service endpoints were discontinued. Applications that continue to use the previous `serviceUrl` will be unable to load documents or perform [`operations which require server side interaction`](https://help.syncfusion.com/document-processing/word/word-processor/javascript-es5/web-services-overview#which-operations-require-server-side-interaction). +If document loading fails and you see a 404 error in the browser console, the Document Editor is unable to reach a valid Web Service endpoint. -This issue occurs if you: +## Reasons -1. Configuring the Document Editor `serviceUrl` to a old endpoint, for example: +The 404 error may occur due to the following reasons: - `https://ej2services.syncfusion.com/production/web-services/api/documenteditor/` - -2. Attempting to open a document and observing a 404 (Not Found) in the browser console. -3. Noticing failed network calls to Document Editor Web API endpoints such as `/Import`, `/SystemClipboard`, or `/SpellCheck`. - -## Root cause - -The issue occurs because the application is using an old Document Editor service URL which no longer valid +- **The Web Service is not running or inactive** – When hosting your own ASP.NET Core Web API, the server may be stopped or not deployed correctly, causing required endpoints such as `/Import` or `/SpellCheck` to return 404. +- **The configured `serviceUrl` is invalid** – Issues like a missing trailing slash (`/`), wrong port number, incorrect API route, or typos will cause the editor to call incorrect endpoints. +- **The application is using an old or discontinued Document Editor service URL** – When using an old Document Editor service URL which no longer valid (`https://ej2services.syncfusion.com/production/web-services/api/documenteditor/`). ## Solution -Update the application to use the new hosted Document Editor Web Service URL introduced in v31.x.x. For example: +1. Update the application to use the new hosted Document Editor Web Service URL introduced in v31.x.x. For example: -```javascript -container.serviceUrl = 'https://document.syncfusion.com/web-services/docx-editor/api/documenteditor/'; -``` + ```javascript + container.serviceUrl = 'https://document.syncfusion.com/web-services/docx-editor/api/documenteditor/'; + ``` + +2. If you are using your own hosted Web API, ensure that the Web Service is running, active, and the configured service URL is valid. > Note: The hosted Web API link is provided for demonstration and evaluation only. For production use, host your own web service with the required server configuration. See the GitHub Web Service example or use the Docker image for deployment guidance. ---- +--- \ No newline at end of file diff --git a/Document-Processing/Word/Word-Processor/react/troubleshooting/document-loading-issue-with-404-error.md b/Document-Processing/Word/Word-Processor/react/troubleshooting/document-loading-issue-with-404-error.md index 4f81710c05..ea118ec845 100644 --- a/Document-Processing/Word/Word-Processor/react/troubleshooting/document-loading-issue-with-404-error.md +++ b/Document-Processing/Word/Word-Processor/react/troubleshooting/document-loading-issue-with-404-error.md @@ -1,38 +1,35 @@ --- layout: post -title: Document Loading Issue with 404 Error in Docx Editor | Syncfusion -description: Troubleshooting guide for 404 errors when loading documents due to old Document Editor service endpoints.. -control: document loading issue with 404 error +title: Document loading issue in React DOCX editor component | Syncfusion +description: Document loading may fail with a 404 error if the Document Editor cannot reach a valid service URL, which may be due to the below reasons. +control: document loading issue with 404 error platform: document-processing documentation: ug domainurl: ##DomainURL## --- -# Document Loading Issue with 404 Error +# Document loading issue with 404 error in React DOCX editor component -If document loading fails and you see a 404 error in the browser console, the application is likely pointing to an old Document Editor web service URL. Starting with v31.x.x the Document Editor Web Service was split into a separate hosted service and older public service endpoints were discontinued. Applications that continue to use the previous `serviceUrl` will be unable to load documents or perform [`operations which require server side interaction`](https://help.syncfusion.com/document-processing/word/word-processor/javascript-es5/web-services-overview#which-operations-require-server-side-interaction). +If document loading fails and you see a 404 error in the browser console, the Document Editor is unable to reach a valid Web Service endpoint. -This issue occurs if you: +## Reasons -1. Configuring the Document Editor `serviceUrl` to a old endpoint, for example: +The 404 error may occur due to the following reasons: - `https://ej2services.syncfusion.com/production/web-services/api/documenteditor/` - -2. Attempting to open a document and observing a 404 (Not Found) in the browser console. -3. Noticing failed network calls to Document Editor Web API endpoints such as `/Import`, `/SystemClipboard`, or `/SpellCheck`. - -## Root cause - -The issue occurs because the application is using an old Document Editor service URL which no longer valid +- **The Web Service is not running or inactive** – When hosting your own ASP.NET Core Web API, the server may be stopped or not deployed correctly, causing required endpoints such as `/Import` or `/SpellCheck` to return 404. +- **The configured `serviceUrl` is invalid** – Issues like a missing trailing slash (`/`), wrong port number, incorrect API route, or typos will cause the editor to call incorrect endpoints. +- **The application is using an old or discontinued Document Editor service URL** – When using an old Document Editor service URL which no longer valid (`https://ej2services.syncfusion.com/production/web-services/api/documenteditor/`). ## Solution -Update the application to use the new hosted Document Editor Web Service URL introduced in v31.x.x. For example: +1. Update the application to use the new hosted Document Editor Web Service URL introduced in v31.x.x. For example: -```javascript -container.serviceUrl = 'https://document.syncfusion.com/web-services/docx-editor/api/documenteditor/'; -``` + ```javascript + container.serviceUrl = 'https://document.syncfusion.com/web-services/docx-editor/api/documenteditor/'; + ``` + +2. If you are using your own hosted Web API, ensure that the Web Service is running, active, and the configured service URL is valid. > Note: The hosted Web API link is provided for demonstration and evaluation only. For production use, host your own web service with the required server configuration. See the GitHub Web Service example or use the Docker image for deployment guidance. ---- +--- \ No newline at end of file From c33243dc444c20341585aa1a7c71db659e2dd930 Mon Sep 17 00:00:00 2001 From: Sujitha Siva Date: Fri, 27 Mar 2026 00:45:29 +0530 Subject: [PATCH 5/6] Updated Review changes --- Document-Processing-toc.html | 19 ++++++++-- .../angular/document-editor-toc.html | 6 ++++ .../document-loading-issue-with-404-error.md | 35 +++++++++++++++++++ .../ej2-javascript-document-editor-toc.html | 2 +- .../ej2-typescript-document-editor-toc.html | 6 ++++ .../document-loading-issue-with-404-error.md | 12 +++---- .../react/document-editor-toc.html | 2 +- .../document-loading-issue-with-404-error.md | 8 ++--- .../vue/document-editor-toc.html | 6 ++++ .../document-loading-issue-with-404-error.md | 35 +++++++++++++++++++ 10 files changed, 117 insertions(+), 14 deletions(-) create mode 100644 Document-Processing/Word/Word-Processor/angular/troubleshooting/document-loading-issue-with-404-error.md rename Document-Processing/Word/Word-Processor/{javascript-es5 => javascript-es6}/troubleshooting/document-loading-issue-with-404-error.md (66%) create mode 100644 Document-Processing/Word/Word-Processor/vue/troubleshooting/document-loading-issue-with-404-error.md diff --git a/Document-Processing-toc.html b/Document-Processing-toc.html index 864759eb7b..099b7068fd 100644 --- a/Document-Processing-toc.html +++ b/Document-Processing-toc.html @@ -3643,6 +3643,11 @@
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      • diff --git a/Document-Processing/Word/Word-Processor/angular/document-editor-toc.html b/Document-Processing/Word/Word-Processor/angular/document-editor-toc.html index 84a1906017..5a69db2bf8 100644 --- a/Document-Processing/Word/Word-Processor/angular/document-editor-toc.html +++ b/Document-Processing/Word/Word-Processor/angular/document-editor-toc.html @@ -125,6 +125,12 @@
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      • diff --git a/Document-Processing/Word/Word-Processor/angular/troubleshooting/document-loading-issue-with-404-error.md b/Document-Processing/Word/Word-Processor/angular/troubleshooting/document-loading-issue-with-404-error.md new file mode 100644 index 0000000000..50d024851c --- /dev/null +++ b/Document-Processing/Word/Word-Processor/angular/troubleshooting/document-loading-issue-with-404-error.md @@ -0,0 +1,35 @@ +--- +layout: post +title: Document loading issue in Angular DOCX editor | Syncfusion +description: Document loading may fail with a 404 error if the Document Editor cannot reach a valid service URL, which may be due to the below reasons. +control: document loading issue with 404 error +platform: document-processing +documentation: ug +domainurl: ##DomainURL## +--- + +# Document loading issue with 404 error in Angular DOCX editor + +If document loading fails and you see a 404 error in the browser console, the Document Editor is unable to reach a valid Web Service endpoint. + +## Reasons + +The 404 error may occur due to the following reasons: + +- **The Web Service is not running or inactive** – When hosting your own Web API, the server may be stopped or not deployed correctly, causing required endpoints such as `/Import` or `/SpellCheck` to return 404. +- **The configured `serviceUrl` is invalid** – Issues like a missing trailing slash (`/`), wrong port number, incorrect API route, or typos will cause the editor to call incorrect endpoints. +- **The application is using an old or discontinued Document Editor service URL** – When using an old Document Editor service URL which no longer valid. + +## Solution + +1. Update the application to use the new hosted Document Editor Web Service URL introduced in v31.x.x. For example: + + ```javascript + container.serviceUrl = 'https://document.syncfusion.com/web-services/docx-editor/api/documenteditor/'; + ``` + +> Note: The hosted Web API link is provided for demonstration and evaluation only. For production deployment, please host your own web service with your required server configurations. You can refer and reuse the [GitHub Web Service example](https://github.com/SyncfusionExamples/EJ2-DocumentEditor-WebServices) or [Docker image](https://hub.docker.com/r/syncfusion/word-processor-server) for hosting your own web service and use for the serviceUrl property. + +2. If you are using your own hosted Web API, ensure that the Web Service is running, active, and the configured service URL is valid. + +--- \ No newline at end of file diff --git a/Document-Processing/Word/Word-Processor/javascript-es5/ej2-javascript-document-editor-toc.html b/Document-Processing/Word/Word-Processor/javascript-es5/ej2-javascript-document-editor-toc.html index 46a3893f7a..f49b7b5175 100644 --- a/Document-Processing/Word/Word-Processor/javascript-es5/ej2-javascript-document-editor-toc.html +++ b/Document-Processing/Word/Word-Processor/javascript-es5/ej2-javascript-document-editor-toc.html @@ -129,7 +129,7 @@
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  • FAQ
    • Unsupported Warning Message When Opening a Document
      • diff --git a/Document-Processing/Word/Word-Processor/javascript-es5/troubleshooting/document-loading-issue-with-404-error.md b/Document-Processing/Word/Word-Processor/javascript-es6/troubleshooting/document-loading-issue-with-404-error.md similarity index 66% rename from Document-Processing/Word/Word-Processor/javascript-es5/troubleshooting/document-loading-issue-with-404-error.md rename to Document-Processing/Word/Word-Processor/javascript-es6/troubleshooting/document-loading-issue-with-404-error.md index f308c7a82c..455f94c002 100644 --- a/Document-Processing/Word/Word-Processor/javascript-es5/troubleshooting/document-loading-issue-with-404-error.md +++ b/Document-Processing/Word/Word-Processor/javascript-es6/troubleshooting/document-loading-issue-with-404-error.md @@ -1,6 +1,6 @@ --- layout: post -title: Document loading issue in JavaScript(ES5) DOCX editor | Syncfusion +title: Document loading issue in JavaScript(ES6) DOCX editor | Syncfusion description: Document loading may fail with a 404 error if the Document Editor cannot reach a valid service URL, which may be due to the below reasons. control: document loading issue with 404 error platform: document-processing @@ -8,7 +8,7 @@ documentation: ug domainurl: ##DomainURL## --- -# Document loading issue with 404 error in JavaScript(ES5) DOCX editor +# Document loading issue with 404 error in JavaScript(ES6) DOCX editor If document loading fails and you see a 404 error in the browser console, the Document Editor is unable to reach a valid Web Service endpoint. @@ -16,9 +16,9 @@ If document loading fails and you see a 404 error in the browser console, the Do The 404 error may occur due to the following reasons: -- **The Web Service is not running or inactive** – When hosting your own ASP.NET Core Web API, the server may be stopped or not deployed correctly, causing required endpoints such as `/Import` or `/SpellCheck` to return 404. +- **The Web Service is not running or inactive** – When hosting your own Web API, the server may be stopped or not deployed correctly, causing required endpoints such as `/Import` or `/SpellCheck` to return 404. - **The configured `serviceUrl` is invalid** – Issues like a missing trailing slash (`/`), wrong port number, incorrect API route, or typos will cause the editor to call incorrect endpoints. -- **The application is using an old or discontinued Document Editor service URL** – When using an old Document Editor service URL which no longer valid (`https://ej2services.syncfusion.com/production/web-services/api/documenteditor/`). +- **The application is using an old or discontinued Document Editor service URL** – When using an old Document Editor service URL which no longer valid. ## Solution @@ -28,8 +28,8 @@ The 404 error may occur due to the following reasons: container.serviceUrl = 'https://document.syncfusion.com/web-services/docx-editor/api/documenteditor/'; ``` -2. If you are using your own hosted Web API, ensure that the Web Service is running, active, and the configured service URL is valid. +> Note: The hosted Web API link is provided for demonstration and evaluation only. For production deployment, please host your own web service with your required server configurations. You can refer and reuse the [GitHub Web Service example](https://github.com/SyncfusionExamples/EJ2-DocumentEditor-WebServices) or [Docker image](https://hub.docker.com/r/syncfusion/word-processor-server) for hosting your own web service and use for the serviceUrl property. -> Note: The hosted Web API link is provided for demonstration and evaluation only. For production use, host your own web service with the required server configuration. See the GitHub Web Service example or use the Docker image for deployment guidance. +2. If you are using your own hosted Web API, ensure that the Web Service is running, active, and the configured service URL is valid. --- \ No newline at end of file diff --git a/Document-Processing/Word/Word-Processor/react/document-editor-toc.html b/Document-Processing/Word/Word-Processor/react/document-editor-toc.html index 9ea98f94f4..c3e343a70a 100644 --- a/Document-Processing/Word/Word-Processor/react/document-editor-toc.html +++ b/Document-Processing/Word/Word-Processor/react/document-editor-toc.html @@ -128,7 +128,7 @@
    • Troubleshooting
    • FAQ diff --git a/Document-Processing/Word/Word-Processor/react/troubleshooting/document-loading-issue-with-404-error.md b/Document-Processing/Word/Word-Processor/react/troubleshooting/document-loading-issue-with-404-error.md index ea118ec845..ae467b4cb0 100644 --- a/Document-Processing/Word/Word-Processor/react/troubleshooting/document-loading-issue-with-404-error.md +++ b/Document-Processing/Word/Word-Processor/react/troubleshooting/document-loading-issue-with-404-error.md @@ -16,9 +16,9 @@ If document loading fails and you see a 404 error in the browser console, the Do The 404 error may occur due to the following reasons: -- **The Web Service is not running or inactive** – When hosting your own ASP.NET Core Web API, the server may be stopped or not deployed correctly, causing required endpoints such as `/Import` or `/SpellCheck` to return 404. +- **The Web Service is not running or inactive** – When hosting your own Web API, the server may be stopped or not deployed correctly, causing required endpoints such as `/Import` or `/SpellCheck` to return 404. - **The configured `serviceUrl` is invalid** – Issues like a missing trailing slash (`/`), wrong port number, incorrect API route, or typos will cause the editor to call incorrect endpoints. -- **The application is using an old or discontinued Document Editor service URL** – When using an old Document Editor service URL which no longer valid (`https://ej2services.syncfusion.com/production/web-services/api/documenteditor/`). +- **The application is using an old or discontinued Document Editor service URL** – When using an old Document Editor service URL which no longer valid. ## Solution @@ -28,8 +28,8 @@ The 404 error may occur due to the following reasons: container.serviceUrl = 'https://document.syncfusion.com/web-services/docx-editor/api/documenteditor/'; ``` -2. If you are using your own hosted Web API, ensure that the Web Service is running, active, and the configured service URL is valid. +> Note: The hosted Web API link is provided for demonstration and evaluation only. For production deployment, please host your own web service with your required server configurations. You can refer and reuse the [GitHub Web Service example](https://github.com/SyncfusionExamples/EJ2-DocumentEditor-WebServices) or [Docker image](https://hub.docker.com/r/syncfusion/word-processor-server) for hosting your own web service and use for the serviceUrl property. -> Note: The hosted Web API link is provided for demonstration and evaluation only. For production use, host your own web service with the required server configuration. See the GitHub Web Service example or use the Docker image for deployment guidance. +2. If you are using your own hosted Web API, ensure that the Web Service is running, active, and the configured service URL is valid. --- \ No newline at end of file diff --git a/Document-Processing/Word/Word-Processor/vue/document-editor-toc.html b/Document-Processing/Word/Word-Processor/vue/document-editor-toc.html index f5254e56ab..a51d764ea5 100644 --- a/Document-Processing/Word/Word-Processor/vue/document-editor-toc.html +++ b/Document-Processing/Word/Word-Processor/vue/document-editor-toc.html @@ -127,6 +127,12 @@
    • Customize Ribbon
    • +
  • Troubleshooting + +
  • FAQ
    • Unsupported Warning Message When Opening a Document
      • diff --git a/Document-Processing/Word/Word-Processor/vue/troubleshooting/document-loading-issue-with-404-error.md b/Document-Processing/Word/Word-Processor/vue/troubleshooting/document-loading-issue-with-404-error.md new file mode 100644 index 0000000000..62cd47bf05 --- /dev/null +++ b/Document-Processing/Word/Word-Processor/vue/troubleshooting/document-loading-issue-with-404-error.md @@ -0,0 +1,35 @@ +--- +layout: post +title: Document loading issue in Vue DOCX editor | Syncfusion +description: Document loading may fail with a 404 error if the Document Editor cannot reach a valid service URL, which may be due to the below reasons. +control: document loading issue with 404 error +platform: document-processing +documentation: ug +domainurl: ##DomainURL## +--- + +# Document loading issue with 404 error in Vue DOCX editor + +If document loading fails and you see a 404 error in the browser console, the Document Editor is unable to reach a valid Web Service endpoint. + +## Reasons + +The 404 error may occur due to the following reasons: + +- **The Web Service is not running or inactive** – When hosting your own Web API, the server may be stopped or not deployed correctly, causing required endpoints such as `/Import` or `/SpellCheck` to return 404. +- **The configured `serviceUrl` is invalid** – Issues like a missing trailing slash (`/`), wrong port number, incorrect API route, or typos will cause the editor to call incorrect endpoints. +- **The application is using an old or discontinued Document Editor service URL** – When using an old Document Editor service URL which no longer valid. + +## Solution + +1. Update the application to use the new hosted Document Editor Web Service URL introduced in v31.x.x. For example: + + ```javascript + container.serviceUrl = 'https://document.syncfusion.com/web-services/docx-editor/api/documenteditor/'; + ``` + +> Note: The hosted Web API link is provided for demonstration and evaluation only. For production deployment, please host your own web service with your required server configurations. You can refer and reuse the [GitHub Web Service example](https://github.com/SyncfusionExamples/EJ2-DocumentEditor-WebServices) or [Docker image](https://hub.docker.com/r/syncfusion/word-processor-server) for hosting your own web service and use for the serviceUrl property. + +2. If you are using your own hosted Web API, ensure that the Web Service is running, active, and the configured service URL is valid. + +--- \ No newline at end of file From b54e5932f35c35c879b1e0d2cdff225be037556b Mon Sep 17 00:00:00 2001 From: Sujitha Siva Date: Fri, 27 Mar 2026 00:46:55 +0530 Subject: [PATCH 6/6] Updated review changes --- .../document-loading-issue-with-404-error.md | 35 +++++++++++++++++++ 1 file changed, 35 insertions(+) create mode 100644 Document-Processing/Word/Word-Processor/javascript-es5/troubleshooting/document-loading-issue-with-404-error.md diff --git a/Document-Processing/Word/Word-Processor/javascript-es5/troubleshooting/document-loading-issue-with-404-error.md b/Document-Processing/Word/Word-Processor/javascript-es5/troubleshooting/document-loading-issue-with-404-error.md new file mode 100644 index 0000000000..58cc85727e --- /dev/null +++ b/Document-Processing/Word/Word-Processor/javascript-es5/troubleshooting/document-loading-issue-with-404-error.md @@ -0,0 +1,35 @@ +--- +layout: post +title: Document loading issue in JavaScript(ES5) DOCX editor | Syncfusion +description: Document loading may fail with a 404 error if the Document Editor cannot reach a valid service URL, which may be due to the below reasons. +control: document loading issue with 404 error +platform: document-processing +documentation: ug +domainurl: ##DomainURL## +--- + +# Document loading issue with 404 error in JavaScript(ES5) DOCX editor + +If document loading fails and you see a 404 error in the browser console, the Document Editor is unable to reach a valid Web Service endpoint. + +## Reasons + +The 404 error may occur due to the following reasons: + +- **The Web Service is not running or inactive** – When hosting your own Web API, the server may be stopped or not deployed correctly, causing required endpoints such as `/Import` or `/SpellCheck` to return 404. +- **The configured `serviceUrl` is invalid** – Issues like a missing trailing slash (`/`), wrong port number, incorrect API route, or typos will cause the editor to call incorrect endpoints. +- **The application is using an old or discontinued Document Editor service URL** – When using an old Document Editor service URL which no longer valid. + +## Solution + +1. Update the application to use the new hosted Document Editor Web Service URL introduced in v31.x.x. For example: + + ```javascript + container.serviceUrl = 'https://document.syncfusion.com/web-services/docx-editor/api/documenteditor/'; + ``` + +> Note: The hosted Web API link is provided for demonstration and evaluation only. For production deployment, please host your own web service with your required server configurations. You can refer and reuse the [GitHub Web Service example](https://github.com/SyncfusionExamples/EJ2-DocumentEditor-WebServices) or [Docker image](https://hub.docker.com/r/syncfusion/word-processor-server) for hosting your own web service and use for the serviceUrl property. + +2. If you are using your own hosted Web API, ensure that the Web Service is running, active, and the configured service URL is valid. + +--- \ No newline at end of file