Private folder disappears after 20min

[cfrauenberger]

Describe the bug

Hello, I ran into the same problem as described in this thread. After about 20min, the Personal Folder simply disappears from the Web UI and iOS client app. Same for spaces. Same for admin account and user. The files are still there, and they also re-appear as soon as I restart the server.

Bare Metal Selfhosted on a managed Linux machine.
File storage locally in ~/.opencloud/storage/users
OpenCloud 4.1.0+77843d878 dev

Steps to reproduce

1. bare-metal installation
2. start open cloud server

Expected behavior

Consistent link to storage

Actual behavior

Seems to loose connection to storage

Setup

The server is started by the same user who owns the file storage in ~/.opencloud/storage/users

PROXY_TLS="false"
OC_URL="...."
./bin/opencloud server

localhost:9200 then gets exposed via a reverse proxy

No errors are reported on std.err

[ScharfViktor]

I couldn't reproduce this issue. Folders remain present even after 40+ minutes.
Setup: Ubuntu 24.04, bare-metal deployment behind an nginx reverse proxy.

This might be OS-dependent.

Please note that bare-metal deployments are not officially supported by OpenCloud:
https://docs.opencloud.eu/docs/admin/getting-started/other/bare-metal

For a more stable and officially supported setup, we recommend using the official Docker Compose deployment:
https://github.com/opencloud-eu/opencloud-compose

[micbar]

how did you start opencloud?

It could be something with your shell or the way it has been started.

NOTE: When you start a command via SSH, it will be attached to the interactive shell.

On a remote server, you should use systemd to start and keep opencloud running.

[cfrauenberger]

Thank you, I have no docker in my managed environment, hence the bare metal.

I typically start it via supervisord (processes are started as user, not root). The server is definitely still running, it is just that the folders (and shares) disappear (see screenshot). There are no error logs indicating anything wrong.

[cfrauenberger]

I have re-installed everything, but the issue persists. Now I can see the Private folder, but it is empty. The logs contain an error:

{"level":"error","service":"storage-users","host.name":"some.uberspace.de","pkg":"rgrpc","driver":"posix","error":"error: not found: path not found in cache:/home/cfrauenb/.opencloud/storage/users/users/45c2d032-f4c2-49dd-8cfe-4b20bcf43751/xyz.file","path":"/home/cfrauenb/.opencloud/storage/users/users/45c2d032-f4c2-49dd-8cfe-4b20bcf43751/xyz.file","time":"2026-01-25T14:31:43+01:00","message":"still could not resolve node after assimilation"}

When I look at the path, the file exists.