The Open Call Center Toolkit (opencct) is a Rust library for simulating call centers and optimizing staffing.
It supports multiple call types, multi-skilled agents, and service level agreements (SLAs).
⚠️ Note: This library is under development. APIs may change.
- Simulate multi-call-type, multi-agent call centers
- Optimize staffing based on SLAs and expected call volumes
- Provide Python bindings for usage via PyPI and Conda
- Flexible, Rust-native API for integration in other projects
Currently in development. Once ready, it will be installable via:
# Rust
cargo add opencct
# Python (future)
pip install opencct