this is the message body
" + author: + type: admin + id: '991268100' + name: Ciaran300 Lee + email: admin300@email.com + attachments: [] + url: + redacted: false + contacts: + type: contact.list + contacts: + - type: contact + id: 6762f4001bb69f9f2193be00 + external_id: '70' + first_contact_reply: + admin_assignee_id: 991267715 + team_assignee_id: 5017691 + open: false + state: closed + read: true + tags: + type: tag.list + tags: [] + priority: not_priority + sla_applied: + statistics: + conversation_rating: + teammates: + title: + custom_attributes: {} + topics: {} + ticket: + linked_objects: + type: list + data: [] + total_count: 0 + has_more: false + ai_topics: + ai_agent: + ai_agent_participated: false + conversation_parts: + type: conversation_part.list + conversation_parts: [] + total_count: 0 + schema: + "$ref": "#/components/schemas/conversation" + '400': + description: Bad Request + content: + application/json: + examples: + Parameter not found: + value: + type: error.list + request_id: a1b2c3d4-e5f6-7890-abcd-ef1234567890 + errors: + - code: parameter_not_found + message: conversation_id is a required parameter + Invalid ticket type: + value: + type: error.list + request_id: b2c3d4e5-f6a7-8901-bcde-f12345678901 + errors: + - code: invalid_ticket_type + message: Ticket is not a tracker ticket + Already linked to tracker: + value: + type: error.list + request_id: c3d4e5f6-a7b8-9012-cdef-123456789012 + errors: + - code: already_linked_to_tracker + message: Conversation is already linked to this tracker ticket + Linked conversation limit exceeded: + value: + type: error.list + request_id: d4e5f6a7-b8c9-0123-defa-234567890123 + errors: + - code: linked_conversation_limit_exceeded + message: Linked conversation limit has been exceeded + Intercom version invalid: + value: + type: error.list + request_id: e5f6a7b8-c9d0-1234-efab-345678901234 + errors: + - code: intercom_version_invalid + message: Requested resource is not available in current API version. + schema: + "$ref": "#/components/schemas/error" + '404': + description: Not found + content: + application/json: + examples: + Ticket not found: + value: + type: error.list + request_id: f6a7b8c9-d0e1-2345-fabc-456789012345 + errors: + - code: ticket_not_found + message: Ticket not found + Conversation not found: + value: + type: error.list + request_id: a7b8c9d0-e1f2-3456-abcd-567890123456 + errors: + - code: conversation_not_found + message: Conversation not found + schema: + "$ref": "#/components/schemas/error" + '401': + description: Unauthorized + content: + application/json: + examples: + Unauthorized: + value: + type: error.list + request_id: b8c9d0e1-f2a3-4567-bcde-678901234567 + errors: + - code: unauthorized + message: Access Token Invalid + schema: + "$ref": "#/components/schemas/error" + requestBody: + content: + application/json: + schema: + type: object + required: + - conversation_id + properties: + conversation_id: + type: string + description: The unique identifier for the conversation which is given + by Intercom. + example: '123' + examples: + successful: + summary: successful + value: + conversation_id: '550' + parameter_not_found: + summary: Parameter not found + value: {} + invalid_ticket_type: + summary: Invalid ticket type + value: + conversation_id: '551' + already_linked_to_tracker: + summary: Already linked to tracker + value: + conversation_id: '552' + linked_conversation_limit_exceeded: + summary: Linked conversation limit exceeded + value: + conversation_id: '553' + intercom_version_invalid: + summary: Intercom version invalid + value: + conversation_id: '554' + ticket_not_found: + summary: Ticket not found + value: + conversation_id: '555' + conversation_not_found: + summary: Conversation not found + value: + conversation_id: '556' + "/tickets/{ticket_id}/linked_conversations/{id}": + delete: + summary: Unlink a conversation from a ticket + parameters: + - name: Intercom-Version + in: header + schema: + "$ref": "#/components/schemas/intercom_version" + - name: ticket_id + in: path + description: ticket_id + example: '64619700005694' + required: true + schema: + type: string + - name: id + in: path + description: The unique identifier for the conversation which is given by Intercom. + example: '123' + required: true + schema: + type: string + tags: + - Tickets + operationId: unlinkConversationFromTicket + description: You can unlink a conversation from a tracker ticket. This will return + the unlinked conversation. + responses: + '200': + description: successful + content: + application/json: + examples: + successful: + value: + type: conversation + id: '560' + created_at: 1734537700 + updated_at: 1734537702 + waiting_since: + snoozed_until: + source: + type: conversation + id: '403918380' + delivered_as: admin_initiated + subject: '' + body: "this is the message body
" + author: + type: admin + id: '991268200' + name: Ciaran350 Lee + email: admin350@email.com + attachments: [] + url: + redacted: false + contacts: + type: contact.list + contacts: + - type: contact + id: 6762f5001bb69f9f2193bf00 + external_id: '70' + first_contact_reply: + admin_assignee_id: 991267715 + team_assignee_id: 5017691 + open: false + state: closed + read: true + tags: + type: tag.list + tags: [] + priority: not_priority + sla_applied: + statistics: + conversation_rating: + teammates: + title: + custom_attributes: {} + topics: {} + ticket: + linked_objects: + type: list + data: [] + total_count: 0 + has_more: false + ai_topics: + ai_agent: + ai_agent_participated: false + conversation_parts: + type: conversation_part.list + conversation_parts: [] + total_count: 0 + schema: + "$ref": "#/components/schemas/conversation" + '400': + description: Bad Request + content: + application/json: + examples: + Invalid ticket type: + value: + type: error.list + request_id: c9d0e1f2-a3b4-5678-cdef-789012345678 + errors: + - code: invalid_ticket_type + message: Ticket is not a tracker ticket + Intercom version invalid: + value: + type: error.list + request_id: d0e1f2a3-b4c5-6789-defa-890123456789 + errors: + - code: intercom_version_invalid + message: Requested resource is not available in current API version. + schema: + "$ref": "#/components/schemas/error" + '404': + description: Not found + content: + application/json: + examples: + Ticket not found: + value: + type: error.list + request_id: e1f2a3b4-c5d6-7890-efab-901234567890 + errors: + - code: ticket_not_found + message: Ticket not found + Conversation not found: + value: + type: error.list + request_id: f2a3b4c5-d6e7-8901-fabc-012345678901 + errors: + - code: conversation_not_found + message: Conversation not found + schema: + "$ref": "#/components/schemas/error" + '401': + description: Unauthorized + content: + application/json: + examples: + Unauthorized: + value: + type: error.list + request_id: a3b4c5d6-e7f8-9012-abcd-123456789012 + errors: + - code: unauthorized + message: Access Token Invalid + schema: + "$ref": "#/components/schemas/error" "/tickets": post: summary: Create a ticket