Update contacting-cloudflare-support.mdx - Live chat support section (#28444)

* Update contacting-cloudflare-support.mdx - Live chat support section

Updated the Live chat Support section with the latest Dashboard experience changes.

* Apply suggestions from code review

Co-authored-by: marciocloudflare <83226960+marciocloudflare@users.noreply.github.com>

---------

Co-authored-by: marciocloudflare <83226960+marciocloudflare@users.noreply.github.com>

Author: pierre-nicolas-cloudflare

src/content/docs/support/contacting-cloudflare-support.mdx

@@ -175,18 +175,17 @@ When sending Cloudflare Support packet captures, please do the following:
 
 ## Live chat support
 
-You can also use the **live chat** (Business and Enterprise plans, only) to ask specific questions that don’t require a lot of technical investigation:
-
-1. Log in to your **Cloudflare dashboard** and select the **account** you need assistance with.
-2. Access the **Live Chat** based on your plan type:
-	* **Enterprise Customers**: Click the **Chat icon** in the bottom right corner of the screen to open the Cloudflare Chat widget immediately.
-	* **Business Plan Customers**:
-		* In the Cloudflare dashboard, go to the **Support** page and select the account you require assistance for.
-			<LinkButton href="https://dash.cloudflare.com/?to=/:account/support" icon="external">Go to Support</LinkButton>
-		* Click on the **Technical Support** tile followed by **Chat with an agent**.
-		* Fill-out the required form to start a Chat session.
-
-The Cloudflare Chat widget will open, send an initial message describing your problem to start chatting with an agent.
+Available for Business and Enterprise plans only. Use **live chat** for quick questions that do not require deep technical investigation:
+
+1. In the Cloudflare dashboard, go to the **Support** page and select the account you require assistance for.
+
+<LinkButton href="https://dash.cloudflare.com/?to=/:account/support" icon="external">Go to Support</LinkButton>
+
+2. Select **Technical Support** tile > **Chat with an agent**.
+	* **Business plans**: Complete the support form and select **Start Live Chat**. The widget will open automatically, pre-filled with your details.
+	* **Enterprise plans**: The chat widget will open immediately. Enter a brief description of your problem to begin.
+
+3. Wait for an agent to join the conversation. Response times may vary based on current chat volume.
 
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