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source/adminguide/extensions/troubleshooting.rst

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Troubleshooting Extensions
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Validate the Extension Entry Point
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- Ensure that the entry point path is correctly defined and accessible on all management servers.
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- The check interval can be configured using the cloudstack.extensions.entrypoint.check.interval property in global.properties. The default is 5 minutes.
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Verify Payload Handling
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- Ensure the extension binary can correctly read and parse the incoming JSON payload.
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- Improper parsing of the payload is a common cause of failure—log any parsing errors in your extension binary for debugging.
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Refer to Base Extension Scripts
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- For guidance on implementing supported actions, refer to the base scripts present for each extension type.
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- These scripts provide examples of how to handle standard actions like start, stop, status, etc.
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Check Logs for Errors
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- If the extension does not respond or returns an error, check the management server logs.
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