diff --git a/CHANGELOG.md b/CHANGELOG.md
index d96c2103c..d793a0ad7 100644
--- a/CHANGELOG.md
+++ b/CHANGELOG.md
@@ -6,6 +6,7 @@
 * [WIDGET-WORKS] Guard `messages.update` cache cleanup with a derived key and optional `MESSAGE_UPDATE_CACHE_DELETE_DISABLED` flag to prevent cache.delete crash-loops.
 * [WIDGET-WORKS] Save messages before Chatwoot sync in `/message/sendText` to avoid missing `chatwootMessageId` and log async sync failures.
 * [WIDGET-WORKS] Skip Chatwoot sync in `messages.upsert` when a message key already has `chatwootMessageId` (handles Chatwoot automation echoes/duplicates).
+* [WIDGET-WORKS] Avoid dropping group conversations when Chatwoot `updateContact` fails by logging the error and continuing with the existing contact.
 
 
 ### Features
diff --git a/src/api/integrations/chatbot/chatwoot/services/chatwoot.service.ts b/src/api/integrations/chatbot/chatwoot/services/chatwoot.service.ts
index badaba136..cb2232ac4 100644
--- a/src/api/integrations/chatbot/chatwoot/services/chatwoot.service.ts
+++ b/src/api/integrations/chatbot/chatwoot/services/chatwoot.service.ts
@@ -348,7 +348,7 @@ export class ChatwootService {
     }
   }
 
-  public async updateContact(instance: InstanceDto, id: number, data: any) {
+  public async updateContact(instance: InstanceDto, id: number, data: any): Promise<any> {
     const client = await this.clientCw(instance);
 
     if (!client) {
@@ -370,6 +370,7 @@ export class ChatwootService {
 
       return contact;
     } catch (error) {
+      this.logger.error(`[WIDGET-WORKS] updateContact failed: ${error?.message || error}`);
       return null;
     }
   }
@@ -712,11 +713,18 @@ export class ChatwootService {
             this.logger.verbose(`Picture needs update: ${pictureNeedsUpdate}`);
             this.logger.verbose(`Name needs update: ${nameNeedsUpdate}`);
             if (pictureNeedsUpdate || nameNeedsUpdate) {
-              contact = await this.updateContact(instance, contact.id, {
+              const updatedContact = await this.updateContact(instance, contact.id, {
                 ...(nameNeedsUpdate && { name: nameContact }),
                 ...(waProfilePictureFile === '' && { avatar: null }),
                 ...(pictureNeedsUpdate && { avatar_url: picture_url?.profilePictureUrl }),
               });
+
+              // [WIDGET-WORKS] Avoid nulling the contact when updateContact fails; keep existing contact to continue sync.
+              if (updatedContact) {
+                contact = updatedContact;
+              } else {
+                this.logger.warn('[WIDGET-WORKS] Failed to update contact; continuing with existing contact');
+              }
             }
           }
         } else {