From 6c45129d0a60b28af38e63b6f3283b8b17648e10 Mon Sep 17 00:00:00 2001
From: Divya <165976969+divyajetti9@users.noreply.github.com>
Date: Mon, 6 Oct 2025 09:36:38 -0500
Subject: [PATCH 1/2] Create README.md

---
 .../Script Includes/Get Open Incidents/README.md     | 12 ++++++++++++
 1 file changed, 12 insertions(+)
 create mode 100644 Server-Side Components/Script Includes/Get Open Incidents/README.md

diff --git a/Server-Side Components/Script Includes/Get Open Incidents/README.md b/Server-Side Components/Script Includes/Get Open Incidents/README.md
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+# IncidentHelper - getOpenIncidents
+
+**Purpose:** Script Include (client-callable via GlideAjax) that returns a JSON array of active incident records.
+
+**Usage Example**
+```js
+var ga = new GlideAjax('IncidentHelper');
+ga.addParam('sysparm_name','getOpenIncidents');
+ga.getXMLAnswer(function(response){
+  var list = JSON.parse(response || '[]');
+  console.log(list);
+});

From f49fe36b733652a3d5c0f10e8aea1f404b3112c1 Mon Sep 17 00:00:00 2001
From: Divya <165976969+divyajetti9@users.noreply.github.com>
Date: Mon, 6 Oct 2025 09:41:18 -0500
Subject: [PATCH 2/2] Create snippet_file.js

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 .../Get Open Incidents/snippet_file.js        | 24 +++++++++++++++++++
 1 file changed, 24 insertions(+)
 create mode 100644 Server-Side Components/Script Includes/Get Open Incidents/snippet_file.js

diff --git a/Server-Side Components/Script Includes/Get Open Incidents/snippet_file.js b/Server-Side Components/Script Includes/Get Open Incidents/snippet_file.js
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+
+// IncidentHelper - Script Include
+var IncidentHelper = Class.create();
+IncidentHelper.prototype = Object.extendsObject(AbstractAjaxProcessor, {
+getOpenIncidents: function() {
+ var gr = new GlideRecord('incident');
+ gr.addQuery('active', true);
+ gr.orderByDesc('sys_created_on');
+ gr.setLimit(50);
+ gr.query();
+
+ var list = [];
+ while (gr.next()) {
+   list.push({
+     number: gr.getValue('number'),
+     short_description: gr.getValue('short_description'),
+     sys_id: gr.getValue('sys_id'),
+     priority: gr.getValue('priority')
+   });
+ }
+ return JSON.stringify(list);
+},
+type: 'IncidentHelper'
+});