From a82940e7b40e662478a0791b5a17adb05d769273 Mon Sep 17 00:00:00 2001
From: Thrizvi <145013431+Thrizvi@users.noreply.github.com>
Date: Fri, 3 Oct 2025 12:56:04 +0530
Subject: [PATCH] Create Incident creation

The script uses the GlideRecord API to interact with the incident table and inserts a new record with the specified values.
---
 .../Background Scripts/Incident creation              | 11 +++++++++++
 1 file changed, 11 insertions(+)
 create mode 100644 Server-Side Components/Background Scripts/Incident creation

diff --git a/Server-Side Components/Background Scripts/Incident creation b/Server-Side Components/Background Scripts/Incident creation
new file mode 100644
index 0000000000..acd5f1b4c0
--- /dev/null
+++ b/Server-Side Components/Background Scripts/Incident creation	
@@ -0,0 +1,11 @@
+// This script can be used in a Script Include or Business Rule
+var incidentGR = new GlideRecord('incident');
+incidentGR.initialize();
+incidentGR.short_description = 'Critical Incident - Immediate Attention Required';
+incidentGR.description = 'This is a Priority 1 incident created via script.';
+incidentGR.priority = 1; // Priority 1
+incidentGR.impact = 1;   // High impact
+incidentGR.urgency = 1;  // High urgency
+incidentGR.caller_id = gs.getUserID(); // Sets the current user as the caller
+incidentGR.category = 'network'; // Example category
+incidentGR.insert();