script.js

Identify inactive users who still have unresolved incidents. This helps with offboarding processes and ensures incidents aren't left unattended.

Author: trimbakeshmadhan-109

Core ServiceNow APIs/GlideAggregate/Count Inactive Users with Active incidents/script.js

@@ -0,0 +1,11 @@
+var ga = new GlideAggregate('incident');
+    ga.addQuery('active', true);
+    ga.addQuery('assigned_to.active', false);
+    ga.addAggregate('COUNT', 'assigned_to');
+    ga.query();
+
+    while (ga.next()) {
+        var inactiveUser = ga.assigned_to.getDisplayValue();
+        var taskCount = ga.getAggregate('COUNT', 'assigned_to');
+        gs.info("Inactive user " + inactiveUser + " has " + IncidentCount + " active tasks.");
+    }