Create VIP Caller List Script.js

Author: SachinNarayanasamy

Server-Side Components/Background Scripts/To check incidents having a VIP caller/VIP Caller List Script.js

@@ -0,0 +1,15 @@
+var inc = new GlideRecord('incident');
+inc.addQuery('caller_id.vip', true); // Only VIP callers
+inc.query();
+
+gs.info("Incidents with VIP Callers:");
+while (inc.next()) {
+    var callerName = inc.caller_id.getDisplayValue(); // Get caller name
+    gs.info(
+        "Number: " + inc.number +
+        " | Caller: " + callerName +
+        " | Short Description: " + inc.short_description +
+        " | Priority: " + inc.priority +
+        " | State: " + inc.state
+    );
+}