script.js

Find Oldest Open Incidents per Group

Author: trimbakeshmadhan-109

Core ServiceNow APIs/GlideAggregate/Find Oldest Open Incidents per Group/script.js

@@ -0,0 +1,11 @@
+var ga = new GlideAggregate('incident');
+    ga.addActiveQuery();
+    ga.addAggregate('MIN', 'opened_at');
+    ga.groupBy('assignment_group');
+    ga.query();
+
+    while (ga.next()) {
+        var group = ga.assignment_group.getDisplayValue();
+        var oldestIncidentDate = ga.getAggregate('MIN', 'opened_at');
+        gs.info("Oldest open incident for " + group + " was created on: " + oldestIncidentDate);
+    }