README.md

Author: Indra-kolge

Server-Side Components/Scheduled Jobs/Auto-Reassign Stale Incidents to Group Manager/README.md

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+//Auto-Reassign Stale Incidents to Group Manager
+
+//Use Case:
+Automatically reassigns incidents that haven’t been updated for 15+ days to their Assignment group manager.
+
+//Logic :
+ Runs daily at midnight (12AM CST)
+ Finds all incidents with:
+ State = In Progress
+ No updates for 15 or more days.
+ Reassigns to the 'manager' of the assignment group.
+ Adds a system work note.