Create README.md

Incident Auto-Tagging

Automatically detects keywords like email, VPN, or server from the incident’s short description and description.
Creates a corresponding Label (if not already present) and a Label Entry linked to that incident to fulfill the requirement of auto tagging.

Benefit:
Helps automatically tag incidents with relevant keywords, improving searchability, categorization, and visibility across the platform.

Type: Before Business Rule
Table: Incident [incident]

Author: iamshankha

Server-Side Components/Business Rules/Auto tag incident/README.md

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+📘 Overview
+
+This feature automatically scans newly created or updated Incidents for specific keywords (like Email, VPN, Server) and attaches structured Labels automatically wheneven any incident gets created.
+It leverages ServiceNow’s native label and label_entry tables to organize incidents into searchable categories — improving visibility, reporting, and problem trend analysis.
+
+🎯 Problem Statement
+
+Manual tagging of incidents is inconsistent and time-consuming. As a result, identifying recurring issues or related incidents becomes difficult.
+The Incident Auto-Tagging solution automates this process, ensuring every incident containing common keywords is automatically labeled and linked for faster triage and analytics.
+
+💡 Solution Approach
+
+A Business Rule runs on the Incident table (Before Insert) to:
+
+Detect defined keywords from Short Description and Description.
+
+Create or reuse a Label (label table) for each keyword.
+
+Create a Label Entry (label_entry table) linking the Label to the Incident with details such as title, URL, table, etc.
+
+Prevent duplicates by verifying existing entries before insertion.
+
+🧩 Benefits
+
+🕒 Time saving: Minimizes time as no manual tagging is needed
+
+🔍 Quick Search: Filter incidents by keyword-based labels.
+
+⚡ Faster Resolution: Group recurring issues for faster response.
+
+📊 Analytics Ready: Enables trend and problem management reporting.
+
+🧠 Reusable Logic: Extendable to Change Requests or Catalog Items.