Create script include.js

Author: vijaykumar7177

Server-Side Components/Business Rules/Incident Root Cause Suggestion/script include.js

@@ -0,0 +1,30 @@
+var IncidentRootCauseHelper = Class.create();
+IncidentRootCauseHelper.prototype = {
+    initialize: function() {},
+
+    // Method to find potential root causes based on keywords
+    getRootCauseSuggestions: function(description) {
+        if (!description) return [];
+
+        var suggestions = [];
+        var gr = new GlideRecord('incident');
+        gr.addActiveQuery(); // Only active incidents
+        gr.addNotNullQuery('u_root_cause'); // Custom field storing root cause
+        gr.query();
+
+        while (gr.next()) {
+            var pastDesc = gr.short_description + " " + gr.description;
+            if (description.toLowerCase().indexOf(gr.short_description.toLowerCase()) != -1 ||
+                description.toLowerCase().indexOf(gr.description.toLowerCase()) != -1) {
+                suggestions.push(gr.u_root_cause.toString());
+            }
+        }
+
+        // Remove duplicates and limit to top 5 suggestions
+        suggestions = Array.from(new Set(suggestions)).slice(0, 5);
+
+        return suggestions;
+    },
+
+    type: 'IncidentRootCauseHelper'
+};