Create script.js

Author: raghavs046

Specialized Areas/Fix scripts/Cancel Struck Slack Conversations/script.js

@@ -0,0 +1,13 @@
+/*
+This script will mark the struck slack conversation as canceled.
+Use Case: Sometimes due to n/w  or connecton issue, users are not able to end the conversations using restart or end command from slack.
+Device Type in Encoded Query specify the source of conversation, slack in this case.
+*/
+var struckConv = new GlideRecord('sys_cs_conversation'); // conversation table glide record
+struckConv.addEncodedQuery('stateINopen,faulted,chatInProgress^device_type=slack'); // Query can be enhanced based on user (consumer) or date range.
+struckConv.query();
+while(struckConv.next()){
+	struckConv.setValue('state','canceled'); // set the state to cancel for struck conversation.
+	struckConv.setWorkflow(false);
+	struckConv.update();
+}