Update scriptBR.js

Author: naveensnow

Server-Side Components/Business Rules/Abort Parent Incident Closure When Child is Open/scriptBR.js

@@ -1,21 +1,26 @@
-(function executeRule(current, previous /*null when async*/ ) {
+(function executeRule(current, previous /*null when async*/) {
+    
+    
+    //When the Incident state values are set to: 6 (Resolved), 7 (Closed), 8 (Cancelled).
+    // The `previous.state` check prevents the script from running when a closed ticket is re-closed.
+    if ((current.state == '6' || current.state == '7' || current.state == '8') && current.state != previous.state) {
 
-    // Query for any child incidents related to the current parent incident.
-    var childIncidents = new GlideRecord('incident');
-    childIncidents.addQuery('parent_incident', current.sys_id);
-    childIncidents.addEncodedQuery('state!=6^ORstate!=7^ORstate!=8');  // state is not closed,Resoved,cancelled
-    childIncidents.addActiveQuery();
-    childIncidents.query();
-    // Check if any open child incidents were found.
-    if (childIncidents.getRowCount() > 0) {
-        var childNumbers = [];
-        while (childIncidents.next()) {
-            childNumbers.push(childIncidents.number.toString());
+        // Use GlideAggregate to efficiently count child incidents that are not yet closed.
+        var ga = new GlideAggregate('incident');
+        ga.addQuery('parent_incident', current.sys_id);
+        ga.addActiveQuery();
+        ga.addAggregate('COUNT');
+        ga.query();
+        var childCount = 0;
+        if (ga.next()) {
+            // Retrieve the aggregated count.
+            childCount = ga.getAggregate('COUNT');
+        }
+        // If open child incidents are found, abort the parent's closure and display an error.
+        if (childCount > 0) {
+            gs.addErrorMessage('Cannot close this incident. ' + childCount + ' child incidents are still open.');
+            current.setAbortAction(true);
         }
-        // Display an error message with the open child incident numbers.
-        gs.addErrorMessage('Cannot close this incident. Please close the following child incidents first: ' + childNumbers.join(', '));
-        //prevent saving the record
-        current.setAbortAction(true);
     }
 
 })(current, previous);