Create incident.js

Automatically detect the root cause category of an Incident based on keywords in the short description or description.

Author: RaviGaurav007

Server-Side Components/Script Includes/Root-Cause Predictor/incident.js

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+//Scenario : Automatically detect the root cause category of an Incident based on keywords in the short description or description.
+
+// Script Include
+var RootCausePredictor = Class.create();
+RootCausePredictor.prototype = {
+    predict: function(text) {
+        var data = {
+            network: ['router', 'switch', 'wifi', 'dns'],
+            hardware: ['laptop', 'keyboard', 'printer', 'battery'],
+            application: ['login', 'error', 'bug', 'page'],
+            security: ['virus', 'attack', 'unauthorized']
+        };
+        text = text.toLowerCase();
+        for (var cat in data) {
+            for (var i = 0; i < data[cat].length; i++) {
+                if (text.includes(data[cat][i])) return cat;
+            }
+        }
+        return 'general';
+    },
+    type: 'RootCausePredictor'
+};