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Author: ChaseMillers

Server-Side Components/Background Scripts/Virtual Agent Topic Coverage Report/README.md

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+# Virtual Agent Topic Coverage Report
+
+A background script that analyzes Virtual Agent topic configuration health by identifying inactive, unpublished, or unused topics.
+
+## Usage
+
+1. Navigate to **System Definition → Scripts - Background**
+2. Copy and paste the script content
+3. (Optional) Modify `daysBack` variable to set the usage analysis timeframe (default: 30 days)
+4. Click "Run script"
+
+## What It Does
+
+The script:
+1. Queries all Virtual Agent topics in the system
+2. Checks each topic's active and published status
+3. Counts conversations per topic over the past 30 days (configurable)
+4. Displays inactive topics, unpublished topics, and zero-usage topics
+5. Helps identify topics that need attention before go-live or during health checks
+
+## Report Categories
+
+**Inactive Topics**: Topics where the "Active" checkbox is unchecked. These topics are disabled and won't respond to user inputs even if published.
+
+**Unpublished Topics**: Topics where the "Published" checkbox is unchecked. These are draft topics not yet available to end users.
+
+**Topics with Zero Usage**: Topics that are both active and published but have had no conversations in the specified timeframe. May indicate topics that need better training phrases or are not discoverable by users.