Create scriptBR.js

Author: naveensnow

Server-Side Components/Business Rules/Abort Parent Incident Closure When Child is Open/scriptBR.js

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+(function executeRule(current, previous /*null when async*/ ) {
+
+    // Query for any child incidents related to the current parent incident.
+    var childIncidents = new GlideRecord('incident');
+    childIncidents.addQuery('parent_incident', current.sys_id);
+    childIncidents.addEncodedQuery('state!=6^ORstate!=7^ORstate!=8');  // state is not closed,Resoved,cancelled
+    childIncidents.addActiveQuery();
+    childIncidents.query();
+    // Check if any open child incidents were found.
+    if (childIncidents.getRowCount() > 0) {
+        var childNumbers = [];
+        while (childIncidents.next()) {
+            childNumbers.push(childIncidents.number.toString());
+        }
+        // Display an error message with the open child incident numbers.
+        gs.addErrorMessage('Cannot close this incident. Please close the following child incidents first: ' + childNumbers.join(', '));
+        //prevent saving the record
+        current.setAbortAction(true);
+    }
+
+})(current, previous);