Merge branch 'ServiceNowDevProgram:main' into main

Author: sivamuruganandam-coder

Server-Side Components/Background Scripts/Bulk Update of Fulfillment Group References in Published KB Articles/README.md

@@ -0,0 +1,2 @@
+Description:
+This background script is used to automatically update the content of all published Knowledge Base articles by replacing outdated group references, ensuring consistency and relevance across documentation without the need to manually check out and edit each article

Server-Side Components/Background Scripts/Bulk Update of Fulfillment Group References in Published KB Articles/script.js

@@ -0,0 +1,14 @@
+var old_reference = "Service desk"; // Old group name
+var new_reference = "Help desk"; // New group name
+
+var regexPattern = new RegExp('(?is)'+ old_reference, 'gi'); // Building Regex to generate case-insensitive pattern
+
+var kb_article = new GlideRecord('kb_knowledge');
+kb_article.addEncodedQuery('workflow_state=published');
+kb_article.query();
+while(kb_article.next()){
+	kb_article.text = kb_article.text.replace(regexPattern,new_reference); // Replacing the old group reference with the new group
+	kb_article.setWorkflow(false);
+	kb_article.update();
+	gs.info('Updated Article: ' + kb_article.number);
+}

Server-Side Components/Business Rules/Track Tag Removal Using Delete Business Rule/BusinessRule.js

@@ -0,0 +1,14 @@
+(function executeRule(current, previous /*null when async*/ ) {
+    /*
+	Fire this BR when a tag is removed/deleted from a record.
+	Retrieve the tag name, the user who removed the tag, and the tag removal date.
+	Update the above information onto the tag-referenced record in this example, In this example its incident record
+	*/
+    var updateRecord = new GlideRecord(current.table);
+    if (updateRecord.get(current.table_key)) {
+        var notes = "Tag Name:" + " " + current.label.getDisplayValue() + "\n" + "Tag Removed By:" + " " + current.sys_updated_by + "\n" + "Tag Removed On:" + " " + current.sys_updated_on;
+        //updateRecord.setValue("work_notes", notes);
+        updateRecord.work_notes = notes;
+        updateRecord.update();
+    }
+})(current, previous);

Server-Side Components/Business Rules/Track Tag Removal Using Delete Business Rule/readme.md

@@ -0,0 +1,17 @@
+**Configure the following business rule on the label_entry table:**
+
+1.Ensure the "Delete" operation is selected and the rule runs onBefore.
+
+2.Retrieve the table name where the tag is removed.
+
+3.Update the worknotes to track who removed the tag and when it was removed.
+<img width="952" height="460" alt="image" src="https://github.com/user-attachments/assets/020525dc-c98d-4ae8-94f9-d77cca6680e7" />
+<img width="1665" height="739" alt="image" src="https://github.com/user-attachments/assets/46c930eb-c031-4e1e-b1e6-31a3c64debb0" />
+
+
+**Output:**
+
+<img width="1139" height="818" alt="image" src="https://github.com/user-attachments/assets/ed07f380-f279-4eca-82a5-208ae54054e7" />
+
+<img width="780" height="401" alt="image" src="https://github.com/user-attachments/assets/283b40e1-1d7c-42aa-85f8-b8e9c6ccc3d0" />
+