VIP-caller-incidents.js

Author: Shashank102002

Server-Side Components/Background Scripts/To check incidents having a VIP caller/VIP-caller-incidents.js

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+/**
+ * Name: VIP Caller Incidents
+ * Type: Background Script
+ * Purpose: Prints all incidents where the caller is a VIP user
+ * Author: Shashank Jain
+ */
+
+var inc = new GlideRecord('incident');
+inc.addQuery('caller_id.vip', true); // Only VIP callers
+inc.query();
+inc.print("Incidents with VIP Callers:");
+while (inc.next()) {
+    gs.print("Number: " + inc.number + " | Short Description: " + inc.short_description);
+}