Script.js

Identify the oldest active incident for each assignment group. This helps managers focus on long-running tickets that may require special attention.

Author: trimbakeshmadhan-109

Core ServiceNow APIs/GlideAggregate/Find oldest Incident based Assignment Groups/script.js

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+var ga = new GlideAggregate('incident');
+    ga.addActiveQuery();
+    ga.addAggregate('MIN', 'opened_at');
+    ga.groupBy('assignment_group');
+    ga.query();
+    
+    while (ga.next()) {
+        var group = ga.assignment_group.getDisplayValue();
+        var oldestIncidentDate = ga.getAggregate('MIN', 'opened_at');
+        gs.info("Oldest open incident for " + group + " was created on: " + oldestIncidentDate);
+    }