Merge branch 'ServiceNowDevProgram:main' into New-Branch_20/10/25

Author: NavyasreeBolleboyana

.github/pull_request_template.md

@@ -1,11 +1,12 @@
 # PR Description: 
-
+replace this with your description
 
 # Pull Request Checklist
 
 ## Overview
+- [x] Put an x inside of the square brackets to check each item.
 - [ ] I have read and understood the [CONTRIBUTING.md](CONTRIBUTING.md) guidelines
-- [ ] My pull request has a descriptive title that accurately reflects the changes
+- [ ] My pull request has a descriptive title that accurately reflects the changes and the description has been filled in above.
 - [ ] I've included only files relevant to the changes described in the PR title and description
 - [ ] I've created a new branch in my forked repository for this contribution
 

Client-Side Components/Catalog Client Script/Auto-populate field from URL/README.md

@@ -0,0 +1,17 @@
+This piece of code is designed for an usecase where you might want to populate a field value that you're passing as a query in the URL which redirects to a catalog item.
+In this case, a custom field 'u_date' is chosen as an example to be shown:
+
+1. You open a catalog item record via a URL that carries a date in the query string.
+Example:
+https://your-instance.service-now.com/your_form.do?sysparm_u_date=2025-10-31
+-(This URL includes a parameter named sysparm_u_date with the value 2025-10-31.)
+
+
+2. The catalog client script reads the page URL and extracts that specific parameter which returns the value "2025-10-31".
+
+3. If the parameter is present, the script populates the form field.
+Calling g_form.setValue('u_date', '2025-10-31') sets the date field on the form to 31 October 2025.
+
+
+Result:
+The date field in the form is prefilled from the URL

Client-Side Components/Catalog Client Script/Auto-populate field from URL/popdatefromurl.js

@@ -0,0 +1,8 @@
+//Logic to fetch the u_date field value passed in the url and setting it in the actual field.
+
+
+var fetchUrl = top.location.href; //get the URL
+
+var setDate = new URLSearchParams(gUrl).get("sysparm_u_date");  //fetch the value of date from the query parameter
+
+g_form.setValue('u_date', setDate);   //set the value to the actual field

Client-Side Components/Catalog Client Script/Autofilling the request details from previous request/Auto fill script include.JS

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+var GetRecentRequestValues = Class.create();
+GetRecentRequestValues.prototype = Object.extendsObject(AbstractAjaxProcessor, {
+  getValues: function() {
+    var userID = this.getParameter('sysparm_user');
+    var itemID = this.getParameter('sysparm_item');
+    var result = { found: false, values: {} };
+
+    var gr = new GlideRecord('sc_req_item');
+    gr.addQuery('requested_for', userID);
+    gr.addQuery('cat_item', itemID);
+    gr.orderByDesc('sys_created_on');
+    gr.setLimit(1);
+    gr.query();
+
+    if (gr.next()) {
+      result.found = true;
+
+     
+      var vars = gr.variables;
+      result.values = {
+        'requested_for': vars.requested_for + '',
+        'location': vars.location + '',
+        'department': vars.department + ''
+      };
+    }
+
+    return JSON.stringify(result);
+  }
+});
+

Client-Side Components/Catalog Client Script/Autofilling the request details from previous request/Client script Autofill.js

@@ -0,0 +1,27 @@
+function onLoad() {
+  var user = g_user.userID;
+  var itemID = g_form.getUniqueValue();
+
+  var ga = new GlideAjax('GetRecentRequestValues');
+  ga.addParam('sysparm_name', 'getValues');
+  ga.addParam('sysparm_user', user);
+  ga.addParam('sysparm_item', itemID);
+  ga.getXMLAnswer(function(response) {
+    var data = JSON.parse(response);
+    if (data && data.found) {
+      var confirmFill = confirm("We found a similar request. Do you want to autofill fields?");
+      if (confirmFill) {
+        for (var field in data.values) {
+          if (g_form.getControl(field)) {
+            g_form.setValue(field, data.values[field]);
+            console.log("Set " + field + " to " + data.values[field]);
+          } else {
+            console.log("Field not found: " + field);
+          }
+        }
+      }
+    } else {
+      console.log("No previous request found.");
+    }
+  });
+}

Client-Side Components/Catalog Client Script/Autofilling the request details from previous request/Readme.md

@@ -0,0 +1,10 @@
+Recent Request Autofill for ServiceNow Catalog.it automatically offers to fill in fields based on the user's most recent similar request.
+ Features
+- Detects previous requests for the same catalog item
+- Prompts user to reuse values from their last submission
+- Autofills fields like location, department, and justification
+
+<img width="878" height="395" alt="image" src="https://github.com/user-attachments/assets/33ceabf5-2bbc-43e3-8792-f1f9a99699d2" />
+
+
+

Client-Side Components/Catalog Client Script/Clear all fields/README.md

@@ -1,13 +1,18 @@
 # Clear all fields on a catalog item form
 
-This works on both the native platform and service portal / mobile. Typically used with an OnChange catalog client script when you would like to reset all the fields after a certain variable is changed.
+This function clears all editable fields on a form, except those explicitly excluded.  
+It works on both the native platform (Classic UI) and Service Portal / Mobile.  
+Typically used with an OnChange catalog client script when you want to clear all fields after a certain variable changes.
 
-This function does support an exclusion list if there are fields you would like to exclude from being reset, typically you would want to add the field that triggered to the change to the exlusion
+The function returns an array of the field names that were cleared, which can be used for logging or further processing.
 
-### Example
+### Exclusion Support
 
-```js
-clearFields(['field1', 'field2']);
-```
+You can pass an array of field names to exclude from being cleared.  
+This is useful when you want to preserve the value of the field that triggered the change or other important fields.
 
-All fields on the form **except** field1 and field2 will be cleared.
+### Example
+```
+clearFields(['short_description', 'priority']);
+```
+// Clears all fields except 'short_description' and 'priority'

Client-Side Components/Catalog Client Script/Clear all fields/script.js

@@ -1,26 +1,47 @@
-/**SNDOC
-    @name clearFields
-    @description Clear/reset all fields on a form
-    @param  {Array} [dontClearFieldsArray] - Fields to not clear
-    @example
-    clearFields(['field1', 'field2']);
-*/
+/**
+ * Clears or resets all editable fields on a form, except those explicitly excluded.
+ * Compatible with Classic UI and Service Portal/Mobile.
+ * Intended for use in onChange client scripts.
+ *
+ * @function clearFields
+ * @param {Array} dontClearFieldsArray - Array of field names to exclude from clearing.
+ * @returns {Array} - Array of field names that were cleared.
+ *
+ * @example
+ * // Clears all fields except 'short_description' and 'priority'
+ * clearFields(['short_description', 'priority']);
+ */
+function clearFields(dontClearFieldsArray) {
+    // Ensure the exclusion list is defined and is an array
+    dontClearFieldsArray = Array.isArray(dontClearFieldsArray) ? dontClearFieldsArray : [];
 
-function clearFields(dontClearFieldsArray){
+    // Helper function to check if a field should be cleared
+    function shouldClear(fieldName) {
+        return dontClearFieldsArray.indexOf(fieldName) === -1;
+    }
 
-	try{ // Classic UI
-		var pFields = g_form.nameMap;
-		pFields.forEach(function(field){
-			if(dontClearFieldsArray.indexOf(field.prettyName) == -1){
-				g_form.clearValue(field.prettyName);
-			}
-		});
-	}catch(e){ // Service Portal or Mobile
-		var fields = g_form.getEditableFields();
-		fields.forEach(function(field){
-			if(dontClearFieldsArray.indexOf(fields) == -1){
-				g_form.clearValue(field);
-			}
-		});
-	}
-}
+    var clearedFields = [];
+
+    try {
+        // Classic UI: use g_form.nameMap to get all fields
+        var allFields = g_form.nameMap;
+        allFields.forEach(function(field) {
+            var fieldName = field.prettyName;
+            if (shouldClear(fieldName)) {
+                g_form.clearValue(fieldName);
+                clearedFields.push(fieldName);
+            }
+        });
+    } catch (e) {
+        // Service Portal or Mobile: use getEditableFields()
+        var editableFields = g_form.getEditableFields();
+        editableFields.forEach(function(fieldName) {
+            if (shouldClear(fieldName)) {
+                g_form.clearValue(fieldName);
+                clearedFields.push(fieldName);
+            }
+        });
+    }
+
+    return clearedFields;
+}

Client-Side Components/Catalog Client Script/Incident Sentiment Detector (Using Simple Word Matching, No AI)/SentimentAnalyzer.js

@@ -0,0 +1,16 @@
+var SentimentAnalyzer = Class.create();
+SentimentAnalyzer.prototype = Object.extendsObject(AbstractAjaxProcessor, {
+    getSentiment: function() {
+        var text = (this.getParameter('sysparm_text') || '').toLowerCase();
+        var positive = ['thanks', 'great', 'resolved', 'appreciate'];
+        var negative = ['issue', 'error', 'not working', 'fail', 'problem'];
+
+        var score = 0;
+        positive.forEach(function(word) { if (text.includes(word)) score++; });
+        negative.forEach(function(word) { if (text.includes(word)) score--; });
+
+        if (score > 0) return 'Positive';
+        if (score < 0) return 'Negative';
+        return 'Neutral';
+    }
+});

Client-Side Components/Catalog Client Script/Incident Sentiment Detector (Using Simple Word Matching, No AI)/onChangeClientscript.js

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+function onChange(control, oldValue, newValue, isLoading) {
+    if (isLoading || !newValue) return;
+
+    var ga = new GlideAjax('SentimentAnalyzer');
+    ga.addParam('sysparm_name', 'getSentiment');
+    ga.addParam('sysparm_text', newValue);
+    ga.getXMLAnswer(function(sentiment) {
+        g_form.addInfoMessage('Sentiment: ' + sentiment);
+        g_form.setValue('u_sentiment', sentiment);
+    });
+}