|
| 1 | +--- |
| 2 | +permalink: /discord/ |
| 3 | +layout: default |
| 4 | +suffixes: |
| 5 | +- Committee, |
| 6 | +- Equity, |
| 7 | +- History, |
| 8 | +- Leadership, |
| 9 | +- Publicity, |
| 10 | +- Support, |
| 11 | +- Us |
| 12 | +title: Discord |
| 13 | +--- |
| 14 | + |
| 15 | +<h1>{{page.title}}</h1> |
| 16 | + |
| 17 | +<h2>Index</h2> |
| 18 | +<ul> |
| 19 | + <li><a href="#signingup">Signing up</a></li> |
| 20 | + <li><a href="#beforetheevent">Before the event</a></li> |
| 21 | + <li><a href="#instructions">Instructions</a></li> |
| 22 | + <li><a href="#troubleshooting">Troubleshooting</a></li> |
| 23 | +</ul> |
| 24 | + |
| 25 | + |
| 26 | +<p class="float-center"> |
| 27 | + <a href="#">Back to top</a> |
| 28 | +</p> |
| 29 | +<br /> |
| 30 | + |
| 31 | +<a name="beforetheevent"></a> |
| 32 | +<h2>Before the event</h2> |
| 33 | +<p> |
| 34 | + There are lots of ways to join us, but the most reliable method is to use a |
| 35 | + ‘proper’ computer or laptop, and log into Discord in Microsoft Edge or Google Chrome. |
| 36 | + Safari does <b>not</b> work. |
| 37 | +</p> |
| 38 | +<p> |
| 39 | + It is possible to join using your mobile phone or tablet (e.g. iPad), but be aware that you may |
| 40 | + be missing the chat functionality and you may not be able to participate in any of the |
| 41 | + interactive parts of the session. Again, if using an iPad please make sure you have a browser |
| 42 | + other than Safari. |
| 43 | +</p> |
| 44 | +<p> |
| 45 | + Don’t worry, you won’t need to install anything! The webinar will be hosted on the University |
| 46 | + of Reading’s Microsoft Teams software. You simply follow the link in the email which will open |
| 47 | + up in a web browser. |
| 48 | +</p> |
| 49 | + |
| 50 | + |
| 51 | + |
| 52 | +<p class="float-center"> |
| 53 | + <a href="#">Back to top</a> |
| 54 | +</p> |
| 55 | +<br /> |
| 56 | + |
| 57 | +<a name="instructions"></a> |
| 58 | +<h2>Instructions</h2> |
| 59 | +<p> |
| 60 | + When you follow the link, you should see the following message. If you don’t have Teams |
| 61 | + installed, we recommend you join on the web. Click the button shown: |
| 62 | +</p> |
| 63 | + |
| 64 | +<img class="signup img-fluid" src="./Content/join-on-the-web-blue-rect.png"> |
| 65 | + |
| 66 | + |
| 67 | + |
| 68 | +<p> |
| 69 | + Your browser might ask if Teams can use your camera and microphone. Click <b>Allow</b> – don’t |
| 70 | + worry, you can turn them off whenever you like. Turning this on will allow you to ask questions |
| 71 | + using your microphone during intervals. |
| 72 | +</p> |
| 73 | + |
| 74 | + |
| 75 | + |
| 76 | +<img class="signup img-fluid" src="./Content/allow-mic-camera.png"> |
| 77 | + |
| 78 | + |
| 79 | + |
| 80 | + |
| 81 | +<p> |
| 82 | + You should then be taken to a page which looks like below. Please <b>enter your name</b>, and |
| 83 | + turn <b>off</b> your <b>webcam</b> and <b>microphone</b>. This is very important! You should |
| 84 | + keep your camera and microphone muted throughout the session. When you've done all that, click |
| 85 | + ‘Join Now’. |
| 86 | +</p> |
| 87 | + |
| 88 | + |
| 89 | + |
| 90 | +<img class="signup img-fluid" src="./Content/audio-video-settings.png"> |
| 91 | + |
| 92 | + |
| 93 | + |
| 94 | +<p> |
| 95 | + Please do not try to join the webinar using ‘Phone audio’ shown below. This option provides a |
| 96 | + telephone number to ring. However, the system is disruptive to the webinar, so phone audio |
| 97 | + participants cannot be accepted into the room. |
| 98 | +</p> |
| 99 | + |
| 100 | + |
| 101 | + |
| 102 | +<img class="signup img-fluid" src="./Content/other-join-options.png"> |
| 103 | + |
| 104 | + |
| 105 | +<p> |
| 106 | + Finally, make sure you still have your <b>webcam</b> and <b>microphone</b> muted. You can also |
| 107 | + click on the <b>Meeting Chat</b> button to enable text chat. You can use this to ask questions |
| 108 | + throughout the session. The presenter may answer during the lecture, or one of our instructor |
| 109 | + team may respond in the Meeting Chat. |
| 110 | +</p> |
| 111 | + |
| 112 | + |
| 113 | +<img class="signup img-fluid" src="./Content/cam-mic-chat.png"> |
| 114 | + |
| 115 | +<p class="float-center"> |
| 116 | + <a href="#">Back to top</a> |
| 117 | +</p> |
| 118 | +<br /> |
| 119 | + |
| 120 | +<a name="troubleshooting"></a> |
| 121 | +<h2>Troubleshooting</h2> |
| 122 | +<h4>I can't hear anything!?!</h4> |
| 123 | +<ul> |
| 124 | + <li> |
| 125 | + Make sure your speakers/headphones are plugged in/turned on. Make sure your system |
| 126 | + volume is turned up. |
| 127 | + </li> |
| 128 | + <li> |
| 129 | + We are also aware of issues using Apple’s Safari browser. If you use it, you won’t be |
| 130 | + able to hear! Install Google Chrome instead or, if all else fails, install the |
| 131 | + Microsoft Teams app. Both are available for free! |
| 132 | + </li> |
| 133 | + <li> |
| 134 | + Did you select the Phone audio option (below) when you entered the room? If so, you |
| 135 | + won’t hear anything! Close the window and re-enter without this selected. |
| 136 | + </li> |
| 137 | +</ul> |
| 138 | + |
| 139 | + |
| 140 | +<img class="signup img-fluid" src="./Content/phone-audio.png"> |
| 141 | + |
| 142 | + |
| 143 | + |
| 144 | +<h4>I can't see the text chat!?!</h4> |
| 145 | +<ul> |
| 146 | + <li> |
| 147 | + If you are using teams via Google Chrome (which is our recommended method), move |
| 148 | + the mouse over the main screen and this menu should appear. Click the little speech |
| 149 | + bubble button (circled) and the chat window will pop out at the side. |
| 150 | + </li> |
| 151 | +</ul> |
| 152 | + |
| 153 | + |
| 154 | +<img class="signup img-fluid" src="./Content/speech-bubble.jpg"> |
| 155 | + |
| 156 | + |
| 157 | + |
| 158 | +<ul> |
| 159 | + <li> |
| 160 | + If the chat button is not live or it's saying you're not a member of the team, this |
| 161 | + can usually be resolved by leaving and re-joining the session. If you're viewing us |
| 162 | + using a browser, this can be achieved by closing the browser and logging in again. |
| 163 | + </li> |
| 164 | +</ul> |
| 165 | + |
| 166 | + |
| 167 | + |
| 168 | +<ul> |
| 169 | + <li> |
| 170 | + If you are using teams on a mobile device or the teams app, some attendees will not be |
| 171 | + able to gain access to the chat and will get an error message. If this happens, we |
| 172 | + recommend you join using a laptop or desktop computer and log in using Google Chrome. |
| 173 | + When the link opens in Chrome, click the ‘Join on the web instead’ button. |
| 174 | + </li> |
| 175 | +</ul> |
| 176 | + |
| 177 | + |
| 178 | +<img class="signup img-fluid" src="./Content/join-on-the-web-pink-oval.png"> |
| 179 | + |
| 180 | + |
| 181 | +<h4>I keep getting refused access into the room!?!</h4> |
| 182 | +<ul> |
| 183 | + <li> |
| 184 | + Have you tried entering using the option below or by dialling a phone number? If so, we |
| 185 | + won't be able to let you into the room! Try signing in using the standard method we have |
| 186 | + suggested instead (Google Chrome on a ‘proper’ computer). |
| 187 | + </li> |
| 188 | +</ul> |
| 189 | + |
| 190 | + |
| 191 | + |
| 192 | +<img class="signup img-fluid" src="./Content/phone-audio.png"> |
| 193 | + |
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