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Adding a discord info page, still references teams though
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discord.html

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---
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permalink: /discord/
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layout: default
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suffixes:
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- Committee,
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- Equity,
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- History,
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- Leadership,
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- Publicity,
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- Support,
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- Us
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title: Discord
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---
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<h1>{{page.title}}</h1>
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<h2>Index</h2>
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<ul>
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<li><a href="#signingup">Signing up</a></li>
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<li><a href="#beforetheevent">Before the event</a></li>
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<li><a href="#instructions">Instructions</a></li>
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<li><a href="#troubleshooting">Troubleshooting</a></li>
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</ul>
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<p class="float-center">
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<a href="#">Back to top</a>
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</p>
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<br />
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<a name="beforetheevent"></a>
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<h2>Before the event</h2>
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<p>
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There are lots of ways to join us, but the most reliable method is to use a
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‘proper’ computer or laptop, and log into Discord in Microsoft Edge or Google Chrome.
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Safari does <b>not</b> work.
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</p>
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<p>
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It is possible to join using your mobile phone or tablet (e.g. iPad), but be aware that you may
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be missing the chat functionality and you may not be able to participate in any of the
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interactive parts of the session. Again, if using an iPad please make sure you have a browser
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other than Safari.
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</p>
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<p>
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Don’t worry, you won’t need to install anything! The webinar will be hosted on the University
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of Reading’s Microsoft Teams software. You simply follow the link in the email which will open
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up in a web browser.
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</p>
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<p class="float-center">
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<a href="#">Back to top</a>
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</p>
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<br />
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<a name="instructions"></a>
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<h2>Instructions</h2>
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<p>
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When you follow the link, you should see the following message. If you don’t have Teams
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installed, we recommend you join on the web. Click the button shown:
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</p>
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<img class="signup img-fluid" src="./Content/join-on-the-web-blue-rect.png">
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<p>
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Your browser might ask if Teams can use your camera and microphone. Click <b>Allow</b> – don’t
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worry, you can turn them off whenever you like. Turning this on will allow you to ask questions
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using your microphone during intervals.
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</p>
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<img class="signup img-fluid" src="./Content/allow-mic-camera.png">
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<p>
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You should then be taken to a page which looks like below. Please <b>enter your name</b>, and
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turn <b>off</b> your <b>webcam</b> and <b>microphone</b>. This is very important! You should
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keep your camera and microphone muted throughout the session. When you've done all that, click
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‘Join Now’.
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</p>
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<img class="signup img-fluid" src="./Content/audio-video-settings.png">
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<p>
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Please do not try to join the webinar using ‘Phone audio’ shown below. This option provides a
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telephone number to ring. However, the system is disruptive to the webinar, so phone audio
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participants cannot be accepted into the room.
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</p>
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<img class="signup img-fluid" src="./Content/other-join-options.png">
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<p>
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Finally, make sure you still have your <b>webcam</b> and <b>microphone</b> muted. You can also
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click on the <b>Meeting Chat</b> button to enable text chat. You can use this to ask questions
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throughout the session. The presenter may answer during the lecture, or one of our instructor
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team may respond in the Meeting Chat.
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</p>
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<img class="signup img-fluid" src="./Content/cam-mic-chat.png">
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<p class="float-center">
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<a href="#">Back to top</a>
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</p>
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<br />
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<a name="troubleshooting"></a>
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<h2>Troubleshooting</h2>
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<h4>I can't hear anything!?!</h4>
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<ul>
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<li>
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Make sure your speakers/headphones are plugged in/turned on. Make sure your system
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volume is turned up.
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</li>
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<li>
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We are also aware of issues using Apple’s Safari browser. If you use it, you won’t be
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able to hear! Install Google Chrome instead or, if all else fails, install the
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Microsoft Teams app. Both are available for free!
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</li>
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<li>
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Did you select the Phone audio option (below) when you entered the room? If so, you
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won’t hear anything! Close the window and re-enter without this selected.
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</li>
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</ul>
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<img class="signup img-fluid" src="./Content/phone-audio.png">
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<h4>I can't see the text chat!?!</h4>
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<ul>
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<li>
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If you are using teams via Google Chrome (which is our recommended method), move
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the mouse over the main screen and this menu should appear. Click the little speech
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bubble button (circled) and the chat window will pop out at the side.
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</li>
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</ul>
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<img class="signup img-fluid" src="./Content/speech-bubble.jpg">
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<ul>
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<li>
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If the chat button is not live or it's saying you're not a member of the team, this
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can usually be resolved by leaving and re-joining the session. If you're viewing us
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using a browser, this can be achieved by closing the browser and logging in again.
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</li>
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</ul>
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<ul>
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<li>
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If you are using teams on a mobile device or the teams app, some attendees will not be
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able to gain access to the chat and will get an error message. If this happens, we
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recommend you join using a laptop or desktop computer and log in using Google Chrome.
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When the link opens in Chrome, click the ‘Join on the web instead’ button.
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</li>
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</ul>
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<img class="signup img-fluid" src="./Content/join-on-the-web-pink-oval.png">
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<h4>I keep getting refused access into the room!?!</h4>
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<ul>
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<li>
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Have you tried entering using the option below or by dialling a phone number? If so, we
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won't be able to let you into the room! Try signing in using the standard method we have
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suggested instead (Google Chrome on a ‘proper’ computer).
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</li>
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</ul>
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<img class="signup img-fluid" src="./Content/phone-audio.png">
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